Customer Service Specialist

2 weeks ago


Madison, Wisconsin, United States Osseoauto Full time

Position Overview

As a Customer Service Specialist at Osseoauto, you will be the primary contact for our clients in the service area. Your role is crucial in ensuring a seamless experience for vehicle owners, from the moment they arrive to the completion of their service.

Key Responsibilities

  • Manage the flow of the service lane, ensuring that all customers receive prompt and courteous attention.
  • Take initiative in enhancing the customer experience by performing additional tasks that contribute to a positive dealership atmosphere.
  • Provide comprehensive support for all customer inquiries, whether they come in via phone or in person, ensuring that each interaction is handled with care.
  • Effectively allocate technician time to maximize service efficiency and customer satisfaction.

What We Offer

  • Comprehensive Medical and Dental Benefits
  • 401K Retirement Plan
  • Paid Time Off and Vacation
  • Opportunities for Professional Growth
  • Paid Training Programs
  • Employee Vehicle Purchase Plans
  • Family-Owned and Operated Environment
  • Long-Term Job Security
  • Health and Wellness Initiatives
  • Flexible Work Schedule
  • Saturday Lunches
  • Discounts on Products and Services

Qualifications

  • Friendly and organized demeanor
  • Proven ability to lead and manage teams
  • Strong time management capabilities
  • Excellent communication skills with customers
  • Professional appearance and demeanor
  • Valid driving record
  • Willingness to undergo a pre-employment background check and drug screening

Join our dedicated team at Osseoauto, where we are committed to delivering exceptional service and building lasting relationships with our customers and community.



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