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Automotive Customer Care Specialist

2 months ago


Madison, Wisconsin, United States Christian Brothers Automotive Full time
Company Overview

Christian Brothers Automotive

Benefits:
  • *Potential Earnings Up To $70K with Bonus Opportunities for Highly Qualified Candidates
  • Closed Every Weekend to Foster Family & Social Connections
  • Paid Time Off & Holidays
  • Healthcare Benefits Available
  • Ongoing Training & Career Growth Opportunities
  • Continuous Learning Available Through The CBA Flywheel Learning System
  • Employer-sponsored Financial Wellness Program and App, SmartDollar & EveryDollar
  • Future Franchise Leadership Academy (FFLA) - Pathway to Shop Ownership Available
  • Employee Appreciation Events
  • Chaplain Care Support Available
  • Locally Owned and Operated
  • Access to Employee Point Store - Redeem Training Points for Brand Merchandise & Rewards
Position Overview:

As an Automotive Customer Care Specialist with Christian Brothers Automotive, you will be the trusted advisor our clients rely on for assistance with their vehicles. Your role is crucial in establishing and nurturing relationships with our customers, as they turn to you each time they invest in their automotive needs.

Key Responsibilities:
  • Welcome every customer entering our facility with warmth and respect.
  • Provide clear and understandable solutions for vehicle repairs.
  • Effectively manage the workflow within the store.
  • Promote our services with integrity and honesty.
  • Maintain a positive and collaborative team environment.
  • Communicate professionally over the phone.
  • Foster long-term relationships between the store, yourself, and the customer.
  • Coordinate and engage in customer service activities.
  • Transport customers as needed in CBA branded vehicles.
  • Ensure all repairs meet established specifications.
  • Collaborate with team members and assist as required.
  • Perform other duties as assigned.
Qualifications:
  • Valid driver's license.
  • Driving record acceptable to our insurance provider.
  • Proficiency in Windows-based software and automotive applications.
  • Experience in an Automotive Customer Service or Service Advisor role.
Physical Requirements:
  • Dependability and reliability for a Monday - Friday schedule.
  • Ability to be on your feet for the majority of the workday.
  • Occasional lifting and carrying of objects over 50 lbs.
  • Maintain a brisk pace in a high-volume environment.
Additional Information:

Christian Brothers Automotive (CBA) was founded in 1982 with the mission of delivering precise auto repair with transparency and integrity, prioritizing people above all. Each of our locations is equipped with state-of-the-art diagnostic tools and offers technicians a consistent workload, complimentary training, full-time support, and access to our exclusive Technician Assistance Center.

All information will be kept confidential in accordance with EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer, practicing "At-will" employment.