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Customer Care Specialist for BMW and MINI

2 months ago


Madison, Wisconsin, United States Zimbrick Automotive Full time

About the Role

Zimbrick Automotive is seeking enthusiastic and dedicated individuals to join our team as Customer Care Specialists for BMW and MINI. No prior automotive experience is required, but a passion for customer service is essential.

Your Responsibilities

  • Deliver outstanding customer service through various communication channels including in-person interactions, phone calls, emails, chat, and SMS/Texting.
  • Employ excellent listening and interpersonal skills to identify customer needs and document vehicle-related inquiries.

What You Bring

  • A friendly and outgoing demeanor with strong interpersonal skills.
  • Attention to detail, a commitment to quality work, and a collaborative team spirit.
  • Proactive approach to problem-solving.
  • Ability to efficiently navigate multiple computer-based applications simultaneously.
  • Demonstration of Zimbrick's Core Values in all interactions.

What We Offer

  • Award-winning dealership environment.
  • Comprehensive training and development programs.
  • Consistent working hours.
  • Full benefits package, including 401k matching and profit-sharing opportunities.