Chief Business Services Officer

2 weeks ago

Phoenix, Arizona, United States Cardone Ventures Full time

POSITION OVERVIEW

The Chief Business Services Officer is tasked with leading the advancement of client service deliverables across multiple sectors within the organization. This role involves executing the strategic vision of our client services teams and guiding a group of data-oriented professionals to enhance our clients' businesses from marketing, human resources, and financial perspectives. Initially, this position will focus on expanding our Marketing Services division, with the potential to later oversee the strategic development of our Recruitment and Financial services sectors.

ABOUT CARDONE VENTURES

Our mission is to empower business owners in achieving their personal and professional aspirations through the growth of their enterprises. We operate across various sectors, providing strategic business insights through educational programs, live events, partnerships, and investments. Our core values—being inspirational, accountable, transparent, disciplined, aligned, and results-driven—are fundamental to our operations and guide our recruitment process. The company is expanding its reach nationally.

KEY RESPONSIBILITIES

  • Formulate and implement a detailed strategy that aligns with the company's goal of scaling our client services divisions (Marketing, Recruitment, & Finance).
  • Collaborate with fellow executives to ensure client service initiatives are in sync with broader organizational strategies.
  • Expand and elevate our client-facing business services from $2M to $25M+, establishing scalable processes and optimizing team structures for peak efficiency.
  • Design and execute client service strategies that cater to their growth objectives and targets.
  • Lead, mentor, and develop the services team to enhance their skills and overall performance.
  • Work closely with client operations and marketing teams to bolster client acquisition and retention efforts.
  • Analyze, report, and optimize service performance to identify key drivers and opportunities for enhancement.
  • Create and implement client marketing and sales strategies to maximize team capacity, return on investment, and client satisfaction, thereby driving retention.
  • Develop and manage dashboards and reporting tools to monitor metrics and support data-driven decision-making.
  • Continuously assess and refine sales and marketing processes to improve efficiency, reduce costs, and enhance customer experiences.

REQUIRED COMPETENCIES

  • Strong business and financial acumen to operationalize and scale a client-facing department.
  • Exceptional analytical skills and a data-driven mindset, capable of translating insights into actionable strategies.
  • Proven experience in developing marketing and sales strategies, with a solid foundation for driving revenue growth.
  • Demonstrated success in managing large teams while enhancing client satisfaction and retention.
  • Comprehensive understanding of sales, marketing, and business operations/automation.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Ability to articulate a compelling value proposition to clients regarding our services and their potential to drive growth.
  • Passion for operations, data intelligence, and a thorough understanding of cross-functional alignment in a global context.
  • Proficient in developing and expanding a department, including implementing scalable processes and optimizing team structures.

EDUCATION AND EXPERIENCE

  • A minimum of 10 years of experience in a senior leadership role with a proven track record of driving revenue growth and operational efficiency.

COMMITMENT TO DIVERSITY

As an equal opportunity employer, Cardone Ventures is dedicated to meeting the needs of a diverse workforce. We recognize that a diverse staff, reflective of our community, is essential to a successful and ethical business. We hire local talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively promote inclusion in all forms within our company and in our interactions with clients, candidates, and partners.

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