Chief Business Services Officer

2 weeks ago

Phoenix, Arizona, United States Cardone Ventures Full time

POSITION OVERVIEW

The Chief Business Services Officer is tasked with leading the creation and execution of client service deliverables across various sectors within the organization. This role is pivotal in implementing the strategic vision of our client services teams while guiding a group of performance-oriented professionals to enhance our clients' growth in marketing, human resources, and financial management. Initially, this position will focus on expanding our Marketing Services division, with plans to eventually oversee the strategic development of our Recruitment and Financial services sectors.

ABOUT CARDONE VENTURES

Our objective is to empower business owners to realize their personal and professional aspirations through the advancement of their enterprises. We operate across numerous sectors, offering strategic business insights through educational programs, live events, partnerships, and investments. Our core values—being inspirational, accountable, transparent, disciplined, aligned, and results-driven—form the foundation of our business and guide our recruitment efforts. The company is expanding its reach nationally.

KEY RESPONSIBILITIES

  • Formulate and implement a comprehensive strategy that aligns with the company's goal of scaling our client services divisions (Marketing, Recruitment, & Finance).
  • Collaborate with fellow executives to ensure client service initiatives are in sync with overarching company strategies.
  • Drive the growth of our client-facing business services from $2M to $25M+, establishing scalable processes and optimizing team structures for enhanced efficiency.
  • Design and execute client service strategies that cater to their growth objectives and targets.
  • Lead, mentor, and cultivate the services team to improve their skills and overall performance.
  • Work in close partnership with client operations and marketing teams to bolster client acquisition and retention efforts.
  • Analyze, report, and optimize service performance to identify key areas for improvement.
  • Develop and implement marketing and sales strategies to maximize team effectiveness, return on investment, and client satisfaction, thereby enhancing retention.
  • Create and manage dashboards and reporting tools to monitor metrics and facilitate data-driven decision-making.
  • Continuously assess and refine sales and marketing processes to boost efficiency, minimize costs, and enhance customer experiences.

REQUIRED COMPETENCIES

  • Strong business and financial acumen to operationalize and scale a client-facing department.
  • Robust analytical skills and a data-driven approach, with the capability to translate insights into actionable strategies.
  • Demonstrated experience in developing marketing and sales strategies that drive revenue growth.
  • Proven ability to manage large teams while enhancing client satisfaction and retention.
  • Understanding of sales, marketing, and business operations/automation.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Ability to articulate a compelling value proposition for client services and their role in driving growth.
  • Passion for operations, data intelligence, and a comprehensive understanding of cross-functional alignment in a global context.
  • Expertise in developing and expanding a department, including the implementation of scalable processes and optimizing team structures.

EDUCATION AND EXPERIENCE

  • A minimum of 10 years of experience in a senior leadership role with a proven track record of driving revenue growth and operational efficiency.

COMMITMENT TO DIVERSITY

As an equal opportunity employer, Cardone Ventures is dedicated to meeting the needs of a diverse workforce. We recognize that a varied staff, reflective of our community, is essential to a successful and ethical business. We are committed to hiring local talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and we actively promote inclusion in all forms within our company and in our interactions with clients, candidates, and partners.

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