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Chief Business Services Officer

2 months ago

Phoenix, Arizona, United States Cardone Ventures Full time

POSITION OVERVIEW

The Chief Business Services Officer is tasked with leading the creation and execution of client service deliverables across multiple sectors within the organization. This role is pivotal in implementing the strategic vision of our client services teams while guiding a group of performance-driven professionals to enhance our clients' businesses through marketing, human resources, and financial strategies. Initially, this position will focus on expanding our Marketing Services division, with future responsibilities including the strategic enhancement of our Recruitment and Financial services sectors.

ABOUT CARDONE VENTURES

Our goal is to empower business owners to realize their personal and professional aspirations through the growth of their enterprises. We operate across various sectors, offering strategic business insights through educational programs, live events, partnerships, and investments. Our core values serve as the foundation of our operations and guide our recruitment process: we prioritize inspiration, accountability, transparency, discipline, alignment, and results orientation. Our company is expanding nationally and continues to grow.

KEY RESPONSIBILITIES

  • Formulate and implement a detailed strategy that aligns with the company's goal of scaling our client services divisions (Marketing, Recruitment, & Finance).
  • Collaborate with fellow executives to ensure client service initiatives are in sync with overarching company strategies.
  • Expand our client-facing business services from $2M to $25M+, establishing scalable processes and optimizing team structures for peak efficiency.
  • Design and execute client service strategies that cater to their growth objectives and targets.
  • Lead, mentor, and develop the services team to enhance their capabilities and performance.
  • Work closely with client operations and marketing teams to bolster client acquisition and retention efforts.
  • Evaluate, report, optimize, and analyze service performance to uncover key insights and improvement opportunities.
  • Craft and implement client marketing and sales strategies to maximize team efficiency, return on investment, and client satisfaction, thereby driving retention.
  • Develop and manage dashboards and reporting tools to monitor metrics and facilitate data-driven decision-making.
  • Continuously assess and refine sales and marketing processes to enhance efficiency, reduce costs, and improve customer experiences.

REQUIRED COMPETENCIES

  • Strong business and financial acumen to operationalize and scale a client-facing department.
  • Exceptional analytical skills and a data-driven mindset, capable of translating insights into actionable strategies.
  • Demonstrated experience in developing marketing and sales strategies with a solid foundation for driving revenue growth.
  • Proven history of managing large teams while enhancing client satisfaction and retention.
  • Comprehensive understanding of sales, marketing, and business operations/automation.
  • Exemplary analytical, problem-solving, and decision-making skills.
  • Ability to articulate a compelling value proposition for client services and their role in driving growth.
  • Passion for operations, data intelligence, and a thorough understanding of cross-functional alignment in a global context.
  • Strong aptitude for developing and expanding a department, including implementing scalable processes and optimizing team structures.

EDUCATION AND EXPERIENCE

  • A minimum of 10 years of experience in a senior leadership role with a proven track record of driving revenue growth and operational efficiency.

COMMITMENT TO DIVERSITY

As an equal opportunity employer, Cardone Ventures is dedicated to meeting the needs of a diverse and multicultural workforce. We recognize that a diverse staff, reflective of our community, is integral to a successful and ethical business. We hire local talent at all levels, irrespective of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively promote inclusion in all forms both within our organization and in our interactions with clients, candidates, and partners.