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Chief Business Services Officer

2 months ago

Phoenix, Arizona, United States Cardone Ventures Full time

POSITION OVERVIEW

The Chief Business Services Officer is tasked with leading the enhancement of client service offerings across multiple sectors within the organization. This role is pivotal in executing the strategic vision of our client services teams and managing a group of data-centric professionals aimed at elevating our clients' businesses through marketing, human resources, and financial strategies. Initially, this position will focus on expanding our Marketing Services division, eventually taking charge of the strategic advancement of our Recruitment and Financial services.

ABOUT CARDONE VENTURES

Our mission is to empower business owners to realize their personal and professional aspirations through the growth of their enterprises. We operate across various sectors, providing strategic business insights through educational programs, live events, partnerships, and investments. Our core values—being inspirational, accountable, transparent, disciplined, aligned, and results-oriented—form the foundation of our operations and guide our recruitment efforts. The company is expanding its reach nationally.

KEY RESPONSIBILITIES

  • Formulate and implement a detailed strategy that aligns with the company's goal of scaling our client services divisions (Marketing, Recruitment, & Finance).
  • Work collaboratively with other executives to ensure client service initiatives are in sync with overarching company strategies.
  • Expand and elevate our client-facing business services from $2M to $25M+, establishing scalable processes and optimizing team structures for enhanced efficiency.
  • Design and execute client service strategies that address their growth objectives and benchmarks.
  • Lead, mentor, and develop the services team to improve their skills and overall performance.
  • Collaborate closely with client operations and marketing teams to bolster client acquisition and retention initiatives.
  • Analyze, report, and optimize service performance to uncover key insights and improvement opportunities.
  • Develop and manage marketing and sales strategies to maximize team effectiveness, return on investment, and client satisfaction, thereby driving retention.
  • Create and oversee dashboards and reporting tools to monitor metrics and facilitate data-driven decision-making.
  • Continuously assess and refine sales and marketing processes to enhance efficiency, reduce costs, and improve customer experiences.

REQUIRED COMPETENCIES

  • Robust business and financial acumen to operationalize and scale a client-facing department.
  • Strong analytical capabilities and a data-driven approach, with the ability to convert insights into actionable strategies.
  • Demonstrated experience in developing marketing and sales strategies, with a solid foundation for driving revenue growth.
  • Proven success in managing large teams while enhancing client satisfaction and retention.
  • Comprehensive understanding of sales, marketing, and business operations/automation.
  • Exemplary analytical, problem-solving, and decision-making skills.
  • Ability to articulate a compelling value proposition for client services and their role in driving growth.
  • Passion for operations, data intelligence, and a thorough understanding of cross-functional alignment in a global context.
  • Proficient in developing and nurturing a department, including implementing scalable processes and optimizing team structures.

EDUCATION AND EXPERIENCE

  • A minimum of 10 years of experience in a senior leadership role with a proven history of driving revenue growth and operational efficiency.

PHYSICAL REQUIREMENTS

  • Extended periods of sitting at a desk and working on a computer.

COMMITMENT TO DIVERSITY

As an equal opportunity employer, Cardone Ventures is dedicated to addressing the needs of a diverse workforce. We recognize that a varied staff, reflective of our community, is essential to a successful and ethical business. We hire local talent at all levels, irrespective of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively promote inclusion in all forms both within our organization and in our interactions with clients, candidates, and partners.