Service Operations Manager

7 days ago

Cambridge, Massachusetts, United States Micro Center Full time

Job Summary:

We are seeking a highly motivated and experienced Service Operations Manager to join our team at Micro Center. As a key member of our leadership team, you will be responsible for overseeing the operational aspects of our Computer Service Repair Department.

Key Responsibilities:

  • Provide leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
  • Ensure parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
  • Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
  • Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally.
  • Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency.
  • Responsible for vendor relationship management (parts cost, margin, SLA).
  • Responsible for creating vendor P&Ls.
  • Participate in staffing, orientation, and training activities in the store.
  • Assist with scheduling to ensure proper coverage.
  • Maintain the technical certification level of the shop to ensure proper service and repair of products.
  • Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.

Requirements:

  • High school diploma or equivalent.
  • Associate's or Bachelor's degree from a college or technical school preferred.
  • At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
  • A+ and Apple certifications are required within 120 days of hire.

Preferred Skills:

  • Ability to communicate professionally and handle multiple customers and projects at once.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.

Physical Requirements:

  • Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs.
  • Ability to stand for prolonged periods.

Benefits:

  • Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates.
  • 401K Plan with Company Match.
  • Paid Time Off.
  • Employee Discount that includes a Friends & Family Discount Program.
  • Tuition Reimbursement & Education Discounts.
  • Esteemed Vendor & Company Job Training.
  • Career Advancement Opportunities.

  • Service Operations Manager

    4 days ago

    Cambridge, Massachusetts, United States Micro Center Full time

    Job Summary:We are seeking a highly motivated and experienced Service Operations Manager to lead our Computer Service Repair Department at Micro Center. As a key member of our team, you will be responsible for ensuring the operational aspects, goals, and metrics of the department are met.Key Responsibilities:Leadership and Guidance: Provide leadership and...

  • Farm Equipment Operator

    4 weeks ago

    Cambridge, Massachusetts, United States A & W Farm Operations Full time

    Welcome to A&W Farm Operations We're hiring a Farm Equipment Operator to join our team in Cambridge, IA (about 20 miles southeast of Ames). In this role you will be operating and performing maintenance on various types of farm equipment including tractors, planters, sprayers, combines, etc. We are a leading player in the agriculture sector, specializing in a...

  • Operations Manager, Custodial Services

    2 months ago

    Cambridge, Massachusetts, United States Motion Recruitment Full time

    Our client, a well known Ivy League University is urgently hiring for a Operations Manager, Custodial Services to join their team. This role is onsite in Cambridge, MA so local candidates only apply. ***This is a 3 month initial contract with potential for long-term extension or conversion based on performance*** In this role, you will oversee all day,...

  • Field Service Operations Manager

    4 days ago

    Cambridge, Massachusetts, United States Vector Power Corp Full time

    Job Summary: We are seeking a highly skilled and experienced Field Service Manager to oversee our Canada Field Service team at Vector Power Corp. This is a key leadership role that requires strong technical expertise, excellent communication skills, and a proven track record of delivering quality service and technical solutions to clients.Key...

  • Food Services Operations Manager

    7 days ago

    Cambridge, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled Food Services Operations Manager to oversee the daily kitchen activities, cafeteria, production, and catering operations at Mass General Brigham. The successful candidate will be responsible for ensuring patient food is prepared in compliance with production amounts, portion specifications, and IDDSI standards.Key...

  • Service Operations Supervisor

    19 hours ago

    Cambridge, Massachusetts, United States Micro Center Full time

    Job Summary:We are seeking a highly motivated and experienced Service Operations Supervisor to join our team at Micro Center. As a key member of our Computer Service Repair Department, you will be responsible for leading a team of technicians and ensuring the operational efficiency of our service operations.Key Responsibilities:Leadership and Guidance:...

  • Regattabar Operations Manager

    6 days ago

    Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Regattabar Operations Manager to join our team at Aimbridge Hospitality. As a key member of our management team, you will be responsible for overseeing all aspects of the Regattabar operation, including communication with musicians, managing staff, and ensuring exceptional guest experiences.Key...

  • Restaurant Operations Manager

    6 days ago

    Cambridge, Massachusetts, United States Lyons Group Full time

    About the RoleWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Lyons Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and service are consistently met.Key ResponsibilitiesLeadership and...

  • Culinary Operations Manager

    4 days ago

    Cambridge, Massachusetts, United States Compass Group Careers Full time

    Job SummaryCulinary Operations ManagerCompass Group CareersTypical Shift: Monday - Friday (days)We are seeking a growth-minded Culinary Operations Manager to join our dynamic team. As a Culinary Operations Manager, you will be responsible for leading the culinary and food service operations, ensuring the highest standards of quality, sustainability, and...

  • Restaurant Operations Manager

    2 weeks ago

    Cambridge, Massachusetts, United States Hyatt Hotels Full time

    Restaurant Operations Manager Job DescriptionAbout Hyatt HotelsHyatt Hotels is a leading hospitality company that operates a portfolio of luxury and select-service hotels around the world. We are committed to delivering exceptional guest experiences and providing our colleagues with opportunities for growth and development.Job SummaryWe are seeking a highly...

  • Culinary Operations Manager

    4 days ago

    Cambridge, Massachusetts, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled and experienced Culinary Operations Manager to join our team at Compass Group, North America. As a key member of our leadership team, you will be responsible for leading the culinary and food service operations, ensuring the highest standards of quality, sustainability, and customer satisfaction.Key...

  • Facilities Operations Manager

    2 days ago

    Cambridge, Massachusetts, United States ACL Digital Full time

    Job SummaryWe are seeking a highly skilled and experienced Facilities Operations Manager to join our team at ACL Digital. As a key member of our facilities management team, you will be responsible for overseeing the daily operations of our custodial services, ensuring that our facilities are clean, safe, and well-maintained.Key ResponsibilitiesOperations...

  • Lead Operations Manager

    6 days ago

    Cambridge, Massachusetts, United States Blaze Pizza Full time

    Job SummaryWe are seeking a highly motivated and experienced Lead Operations Manager to join our team at Blaze Pizza. As a key member of our leadership team, you will be responsible for providing overall leadership and guidance to our restaurant staff, ensuring exceptional guest service and product quality.Key ResponsibilitiesLeadership and Team Development:...

  • Facilities Operations Manager

    4 days ago

    Cambridge, Massachusetts, United States The Judge Group Full time

    Job Summary:The Judge Group is seeking an experienced Facilities Operations Manager to join our team. As a key member of our facilities team, you will be responsible for overseeing and coordinating maintenance, repair, and operations activities to ensure a safe and efficient work environment.Key Responsibilities:Develop and maintain positive relationships...

  • Facilities Operations Manager

    6 days ago

    Cambridge, Massachusetts, United States Vinfen Full time

    Job SummaryVinfen is seeking a highly skilled and experienced Facilities Operations Manager to oversee the operation and maintenance of all properties within our portfolio. This key role will be responsible for planning, directing, and coordinating activities to enhance the value and appearance of our commercial and residential sites.Key...

  • Facilities Operations Manager

    2 days ago

    Cambridge, Massachusetts, United States Vinfen Full time

    About the RoleVinfen is seeking a highly skilled and experienced Facilities Operations Manager to join our team. As a key member of our facilities department, you will be responsible for planning, directing, and coordinating the activities associated with the operation and maintenance of all properties within our portfolio.Key ResponsibilitiesDirect and...

  • Regattabar Operations Manager

    4 days ago

    Cambridge, Massachusetts, United States Charles Hotel Full time

    Job Summary:We are seeking a highly skilled and experienced Regattabar Operations Manager to join our team at The Charles Hotel. As a key member of our management team, you will be responsible for overseeing all aspects of the Regattabar operation, including communication with musicians, managing staff, and ensuring exceptional guest experiences.Key...

  • Regattabar Operations Manager

    7 days ago

    Cambridge, Massachusetts, United States Charles Hotel Full time

    Job Summary:We are seeking a highly skilled and experienced Regattabar Operations Manager to join our team at The Charles Hotel. As a key member of our management team, you will be responsible for overseeing all aspects of the Regattabar operation, including communication with musicians, managing staff, and ensuring exceptional guest experiences.Key...

  • Culinary Operations Manager

    2 weeks ago

    Cambridge, Massachusetts, United States Bon Appétit Management Full time

    Company OverviewAt Bon Appetit Management Company, we are dedicated to delivering exceptional culinary experiences and unparalleled service. Our approach is rooted in creativity and innovation, allowing our culinary leaders to explore contemporary culinary trends and craft unique dining experiences.Position SummaryThe Culinary Operations Manager will play a...

  • Restaurant Operations Manager

    4 days ago

    Cambridge, Massachusetts, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Domino's Pizza LLC. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that all aspects of the business are running smoothly and efficiently.Key Responsibilities:Cost Control:...