Service Operations Supervisor

2 weeks ago


Killeen, Texas, United States WinnCompanies Full time
WinnCompanies is seeking a Service Order Manager to enhance our team. In this position, you will play a crucial role in supporting the Director of Maintenance and/or Maintenance Manager to uphold maintenance standards for service orders and preventive maintenance across various communities. You will also be in charge of the Service Order department.

Key Responsibilities

  • Plan, schedule, and oversee service order tasks (both internal and contracted). Utilize Yardi tools for effective service order management.
  • Address customer inquiries and concerns, ensuring proper follow-up, parts scheduling, contractor coordination, and resolution.
  • Engage in recruitment, performance evaluation, and progressive discipline in collaboration with the Director of Operations and HR. Provide training, coaching, and mentorship to team members.
  • Ensure compliance with all Winn Military Housing Services (WMHS), Lend Lease, and Military Partner policies, procedures, standards, and reporting requirements, effectively communicating these to staff.
  • Maintain daily communication with community offices and maintenance department managers to achieve Service Order goals and targets.
  • Coordinate preventive maintenance activities (internal and contracted) for individual homes, playgrounds, amenities, and facilities. Manage scheduled curb appeal initiatives.
  • Conduct quality control assessments to ensure adherence to time and quality standards.
  • Generate and analyze weekly and monthly maintenance reports to identify current or potential issues, recommending solutions and ensuring implementation by relevant staff.
  • May assume responsibilities of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors as needed.

Qualifications

  • High school diploma or GED equivalent.
  • 3-5 years of relevant experience.
  • 1-3 years of supervisory experience in the maintenance sector.
  • A valid driver's license in good standing, meeting the driving record standards outlined in the Company Safe Vehicular Operations Policy.
  • Familiarity with residential maintenance and construction practices.
  • Proficient in computer systems, especially Microsoft Office applications.
  • Exceptional customer service skills.
  • Able to manage and collaborate with a diverse range of individuals and personalities.
  • Proficient in reading and writing in English to understand basic instructions and receive direction from supervisors.

Preferred Qualifications

  • Vocational or technical training.
  • Experience in reporting, data analysis, forecasting, and budgeting.
  • Familiarity with Yardi property management software.

Our Benefits:

Full-time US employees are eligible for a comprehensive benefits package, including:

  • Generous time off policies, including paid holidays and accrued time off.
  • Comprehensive Medical, Dental, and Vision plan options.
  • Flexible Spending Accounts and Health Savings Account options with employer contributions.
  • Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance.
  • Health Expense Reimbursement program.
  • Tuition Reimbursement and continuous training opportunities.
  • Wellbeing program and Employee Assistance Program.
  • Flexible and/or Hybrid work schedules for certain roles.
  • Employee Relief Program for unexpected hardships.

Why Choose WinnCompanies?

WinnCompanies is a recognized leader in apartment community management and development. Our team is dedicated to making a positive impact in the communities we serve. We challenge our employees to excel in a dynamic and rewarding environment, offering numerous opportunities for leadership and professional growth. We value teamwork, innovation, diversity, and mutual respect, celebrating our team members through recognition and rewards programs.



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