Senior Supervisor of Child Protective Investigations

2 weeks ago

Killeen, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

CPI Alternative Response Supervisor II

The CPI Supervisor engages in advanced consultative services, technical guidance, and supervisory responsibilities.

This role oversees administrative personnel and a team of caseworkers tasked with conducting Investigations and Alternative Response (AR) cases within the CPI Division.

The Supervisor offers case consultations and monitors the progress of cases within the unit by leveraging data analytics to identify trends and patterns related to risk and child safety concerns.

This position involves selecting, hiring, managing, and developing staff through performance data reviews, individual meetings, case evaluations, data analysis, field assessments, and team gatherings to ensure productivity and adherence to policies, procedures, and service standards.

Provides expert consultative services, analytical support, and technical assistance to design, implement, and oversee solutions and enhancements resulting from assessments of CPI cases within the unit, focusing on all child safety matters to ensure optimal outcomes for the families served.

The Supervisor delivers subject matter expertise, guidance, and consultation to unit staff, internal and external stakeholders to foster effective service delivery.

The Supervisor is responsible for critical decisions essential to child protection.

Consults with program leadership, regional and state office management, regional caseworkers, and external public and private stakeholders to discuss complex, high-profile, and sensitive CPI cases and prioritizes urgent reports.

The role of an investigative supervisor is dynamic and fast-paced, requiring daily evaluations and decision-making regarding child safety issues.

This position entails regular on-call responsibilities, with frequency and timeframes determined by the regional area, including holidays and weekends.

The position oversees the unit in compliance with the Child Protective Services Handbook, relevant Family Code, and Minimum Standards for child placing agencies.

The Supervisor interacts routinely with clients, judicial personnel, attorneys, child advocacy organizations, medical and educational staff, and all parties involved in investigations assigned to their unit.

Operates under limited supervision, with significant latitude for initiative and independent judgment.

Travel is required for 40% of the time.

Key Responsibilities:

  • Maintains regular attendance in accordance with agency leave policies and performs additional duties as assigned.
  • Oversees, directs, and manages case actions related to safety, risk, and permanency on a daily basis. Ensures timely contact is made on all cases and staff continually assess child safety throughout investigations by reviewing case records to confirm documentation accurately reflects all contacts. Evaluates unit performance through case reviews, ensuring safety assessments and reassessments are completed promptly, and referrals to community resources are provided when necessary to mitigate risks to children. Reviews cases submitted for closure per departmental policies and procedures. Engages with program leadership when unresolved danger indicators or high-risk factors are present. (40%)
  • Implements program guidelines, performs administrative tasks for staff, and conducts unit meetings. The Supervisor reviews abuse/neglect intakes routed to the unit daily, evaluates case readings, and provides case consultation to address child safety and risk issues, ensuring timely family contact. The Supervisor oversees time and leave entries in the Centralized Accounting and Payroll/Personnel System (CAPPS) and manages all overtime accrued by staff. Conducts training and monthly meetings with staff to communicate essential updates regarding policies and procedures, address productivity trends, discuss daily operations, provide CPI updates, and promote team cohesion. (25%)
  • Interviews, selects, hires, manages, and develops staff. Conducts field visits, reviews performance data, holds monthly conferences, trains, and completes performance evaluations. Assesses unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policies, procedures, and service standards. The Supervisor aims to educate and develop competent staff capable of engaging, supporting, and empowering families to ensure the safety, permanency, and well-being of the children and families served. Provides guidance on policies, procedures, best practices, and ongoing professional development support. (20%)
  • Consults with unit staff and interprets program policies and procedures to agency staff, parents, children, youth, caregivers, volunteers, advocates, judges, educational and juvenile justice stakeholders, and the general public. Develops and maintains effective working relationships with internal and external stakeholders to ensure coordination, quality, efficiency, and effectiveness of the unit's performance. Represents the program at meetings, conferences, workgroups, hearings, and other events. (10%)
  • Performs additional duties as required to maintain unit operations. (5%)

Required Knowledge, Skills, and Abilities:

  • Knowledge of state and federal laws and regulations related to the INV program.
  • Specialized knowledge of INV program and child welfare practices.
  • Strong verbal and written communication skills.
  • Ability to establish and maintain productive working relationships both internally and externally.
  • Proficient in operating a personal computer and utilizing various software applications.
  • Capable of preparing clear and concise reports.
Ability to gather, assemble, correlate, and analyze facts

  • Ability to prioritize and manage multiple responsibilities.
  • Ability to quickly and effectively understand new information.
  • Ability to plan, direct, assign responsibilities, and supervise the work of others.
  • Ability to work with individuals from diverse backgrounds and professions.
  • Ability to effectively represent Child Protective Investigations with key stakeholders.

  • CPI Alternative Response Supervisor II

    1 week ago

    Killeen, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Overview: CPI Alternative Response Supervisor II The CPI Supervisor undertakes highly intricate (senior-level) consultative services, technical assistance, and supervisory responsibilities. This role oversees administrative personnel and a team of caseworkers tasked with executing Investigations and Alternative Response (AR) cases within the CPI...

  • CPI Alternative Response Team Lead II

    2 weeks ago

    Killeen, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Overview: CPI Alternative Response Supervisor II The CPI Supervisor engages in advanced consultative services, technical guidance, and supervisory responsibilities. This role oversees administrative personnel and a team of caseworkers tasked with executing Investigations and Alternative Response (AR) cases within the CPI Division. The Supervisor offers...

  • Senior Specialist in Card Fraud Investigation

    2 weeks ago

    Killeen, Texas, United States First National Bank Texas Full time

    Position OverviewThe Card Fraud Senior Process Specialist plays a crucial role in safeguarding financial transactions by thoroughly investigating and addressing potential fraudulent activities related to ATM and debit card operations.Key ResponsibilitiesConduct in-depth investigations into suspected fraudulent activities associated with ATM and debit card...

  • Senior Specialist in Card Fraud Investigation

    1 week ago

    Killeen, Texas, United States First National Bank Texas Full time

    Position Overview:As a Senior Specialist in Card Fraud Investigation, you will play a crucial role in safeguarding our clients' financial assets by identifying and addressing fraudulent activities associated with ATM and debit card transactions. Your expertise will contribute to maintaining the integrity of our banking operations.Key Responsibilities:Conduct...

  • Supervisor - Comparative Medicine

    5 days ago

    Killeen, Texas, United States CEDARS-SINAI Full time

    Job SummaryThe Supervisor, Comparative Medicine – Husbandry is responsible for overseeing the daily operations of the animal facility, ensuring compliance with regulations and guidelines. This role involves supervising animal care staff, managing personnel, and maintaining a culture of collaboration and transparency within Comparative Medicine.Key...

  • Senior Claims Processing Specialist

    1 week ago

    Killeen, Texas, United States First National Bank Texas Full time

    Position Overview:The Senior Claims Processing Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to ATM and ACH claims. This position requires a commitment to delivering exceptional service while adhering to established procedures.Key Responsibilities:Manage incoming calls and deliver...

  • Senior Loss Prevention Process Analyst

    2 weeks ago

    Killeen, Texas, United States First National Bank Texas Full time

    Position OverviewThe Senior Loss Prevention Process Analyst plays a crucial role in safeguarding the financial integrity of First National Bank Texas. This position involves a comprehensive evaluation of various transactions and accounts to mitigate risks effectively.Key ResponsibilitiesConduct thorough assessments of checks processed over-the-counter, via...

  • Operations Supervisor

    2 weeks ago

    Killeen, Texas, United States City of Killeen, TX Full time

    Salary: $16.52 Hourly Location: Civic and Conference Center - Killeen, TX Job Type: Full-time Department: Community Development Division: Civic & Conference Center FLSA: Non-Exempt Job OverviewGENERAL PURPOSEOversees the operations team responsible for a variety of skilled and unskilled tasks related to event setup, including arranging tables, chairs, and...

  • Senior Specialist in Unauthorized Claims Processing

    1 week ago

    Killeen, Texas, United States First National Bank Texas Full time

    Position Overview:As a Senior Specialist in Unauthorized Claims Processing, you will play a crucial role in managing customer inquiries and processing claims related to unauthorized transactions. Your expertise will ensure that our customers receive timely and accurate assistance.Key Responsibilities:Respond to customer inquiries regarding the status of...

  • Senior Program Manager

    1 week ago

    Killeen, Texas, United States InsideHigherEd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Program Manager to join our team at InsideHigherEd. The successful candidate will be responsible for leading the direction, coordination, and implementation of projects across our portfolio, while remaining aligned with our organization's strategy, timelines, and goals.Key...

  • Law Enforcement Officer

    2 weeks ago

    Killeen, Texas, United States City of Killeen, TX Full time

    Salary: $61,941.57 Annually Location : Police Department - Killeen, TX Job Type: Full-time Department: Police Department FLSA: Non-Exempt Job OverviewGENERAL PURPOSE The primary role is to execute the essential duties and responsibilities of a municipal law enforcement officer. This includes patrolling the community, enforcing regulations, and responding to...

  • Senior Electronics Technician

    2 weeks ago

    Killeen, Texas, United States M.C. Dean Full time

    Position Overview As a key member of our team, you will play a vital role in the installation and upkeep of electronic security systems. Your responsibilities will encompass preventive maintenance tasks, thorough inspections, evaluations, and managing inventory. Core Responsibilities: Lead teams on moderately complex installation projects. Conduct and...

  • Behavioral Analysis Clinical Supervisor

    1 week ago

    Killeen, Texas, United States Empower Behavioral Health LLC Full time

    Job OverviewThe Clinical Supervisor plays a pivotal role in delivering clinical guidance to our dedicated staff, ensuring the highest standards of clinical excellence for all clients. This position requires outstanding mentorship and supervision of BCBAs within the organization.Key Responsibilities:Participate in the recruitment process for BCBAs,...

  • Animal Care Operations Manager

    5 days ago

    Killeen, Texas, United States CEDARS-SINAI Full time

    Job SummaryThe Supervisor, Comparative Medicine – Husbandry is responsible for overseeing the daily operations of the animal facility, ensuring compliance with regulations and guidelines. This role involves supervising animal care staff, managing personnel, and maintaining a culture of collaboration and transparency within Comparative Medicine.Key...

  • TEMP BPO Senior Associate

    1 month ago

    Killeen, Texas, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a TEMP BPO Senior Associate to join our team in Killeen, Texas (US-TX), United States (US).Job Title: Senior Medicare...

  • Senior Financial Analyst

    2 weeks ago

    Killeen, Texas, United States City of Killeen Full time

    GENERAL PURPOSETo execute a range of professional, administrative, and technical accounting and financial functions in maintaining the fiscal records and systems of the City of Killeen.SUPERVISION EXERCISEDEmployee holds no supervisory responsibilities.RESPONSIBILITIESAssists in the upkeep of the fiscal records of the City, ensuring adherence to proper...

  • Senior Vocational Nurse

    2 weeks ago

    Killeen, Texas, United States CENTRAL COUNTIES CENTER FOR MENTAL Full time

    Job OverviewLocationKilleen, TXEmployment TypeFull-TimeEducation RequirementHigh School Diploma or EquivalentTravel RequirementUp to 10%ShiftDay ShiftSign-On BonusThis Position is Eligible for a Sign-On Bonus of $2,000CompensationMinimum Starting Hourly Wage: $23.23Maximum Hourly Wage: Based on ExperienceBenefits OfferedHealth InsuranceDental CoverageVision...

  • Hub Supervisor

    3 weeks ago

    Killeen, Texas, United States United Parcel Service (UPS) Full time

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Senior Financial Analyst

    2 weeks ago

    Killeen, Texas, United States City of Killeen, TX Full time

    Salary: $26.67 Hourly Location : Other - Killeen, TX Job Type: Full-time Department: Finance FLSA: Exempt Job OverviewGENERAL PURPOSE To execute a range of professional, administrative, and technical accounting and financial functions in managing the fiscal records and systems of the City. SUPERVISION EXERCISED Employee holds no supervisory responsibilities....

  • Law Enforcement Officer

    5 days ago

    Killeen, Texas, United States Central Texas College Full time

    Job SummaryWe are seeking a highly skilled and experienced Campus Security Officer to join our team at Central Texas College. As a Campus Security Officer, you will be responsible for ensuring the safety and security of our campus community, including students, faculty, staff, and visitors.Key ResponsibilitiesPerform routine and specialized police patrol...