Regional Operations Supervisor

2 weeks ago

Killeen, Texas, United States Brightspeed Full time
Job Overview

Company Overview:
At Brightspeed, we are redefining the way individuals connect, work, and engage by delivering swift and dependable internet services alongside an exceptional customer experience across multiple states in the Midwest and South.

Our Mission:
Supported by Apollo Global Management, our aim is to expedite the transition from copper to fiber optic technologies, enhancing internet accessibility in rural areas that have historically been overlooked by broadband providers, while ensuring a top-tier customer experience.

Join Our Team:
We invite you to be part of a dedicated team that is committed to realizing this vision by designing and constructing a state-of-the-art fiber network and providing unparalleled customer service.

Position Summary

Brightspeed is seeking a skilled Regional Operations Supervisor to lead our team. In this role, you will oversee technicians in designated service regions, ensuring the delivery of high-quality communication services for both residential and business clients. Your leadership will foster a knowledgeable, customer-centric team that effectively promotes and sells Brightspeed’s offerings while delivering service experiences that surpass customer expectations. This position requires participation in a rotation schedule and may involve on-call duties, mandatory overtime, and holiday work.

Key Responsibilities
  • Overseeing daily operations of network services and managing technicians responsible for the installation and maintenance of residential and business services.
  • Acting as the primary liaison between Brightspeed and contractors to address issues during construction and maintenance.
  • Focusing on the training, coaching, and development of team members regarding new processes, quality standards, customer interaction, safety, expense management, and technical competencies.
  • Leading a team of technicians to meet attendance and performance benchmarks.
  • Representing Brightspeed in interactions with customers and regulatory bodies.
  • Collaborating with union representatives to foster a mutually beneficial working relationship.
  • Recognizing and celebrating team achievements through appropriate rewards and recognition.
  • Encouraging continuous improvement and striving for peak performance within the team.
Qualifications

Essential Skills and Experience:

  • Bachelor's degree or equivalent combination of education and experience.
  • A minimum of 4 years of experience managing teams in a telecommunications technical environment.
  • Proven skills in employee development, including training and mentoring in a unionized setting.
  • Proficiency in computer applications such as Outlook, Excel, Word, and legacy systems.
  • Understanding of the installation and maintenance processes for residential and business services, as well as local network operations.
  • Familiarity with splicing and construction processes in the telecommunications sector.
  • Knowledge of contractor relations.
  • Ability to engage collaboratively with others, establishing rapport and providing customer-focused solutions.
  • Capacity to work independently, manage multiple projects, and perform under pressure.
  • Experience in negotiating timelines and meeting critical deadlines.
  • A collaborative approach to completing job assignments with colleagues.

Preferred Qualifications:

  • At least 2 years of experience managing teams in a telecommunications technical environment.
  • Experience in the installation, maintenance, and repair of POTS and HSI for a minimum of 2 years.
Why Brightspeed?

Work Environment:
We are committed to modern working practices. Brightspeed has been recognized as a Top Workplace, and we prioritize hiring talent from diverse backgrounds to create a vibrant workplace culture.

Compensation and Benefits:
We offer competitive salaries and a comprehensive benefits package that promotes overall wellness, including medical, dental, vision, and life insurance, as well as a 401K plan with company matching.

Diversity and Inclusion:
We believe in the importance of authenticity in the workplace. A diverse team enhances our ability to advocate for accessible and high-quality internet services, promoting equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.

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