**Shift Operations Manager**
4 days ago
Job Summary:
We are seeking a highly skilled and experienced Shift Manager to join our team at WEN National Holdings. As a Shift Manager, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of crew members to achieve our business objectives.
Key Responsibilities:
- Operations Management: Assist in the execution of daily operations activities, ensuring that all tasks are completed efficiently and effectively.
- Training and Development: Train, monitor, and reinforce food safety procedures to crew members, ensuring that they are equipped to provide excellent customer service and maintain a safe working environment.
- Cash Management: Act as a cash manager as needed, setting up cash registers to open and verifying cash at close, ensuring accurate financial transactions.
- Restaurant Preparation: Perform walk-thrus to ensure the restaurant is ready to open or close, and/or rush-ready, maintaining a clean and organized environment.
- Team Leadership: Work with the restaurant management team to train, develop, and communicate with crew members and team trainers through team huddles, manager meetings, and other initiatives, supervising crew members and team trainers to maximize retention.
- Compliance and Quality: Supervise, coordinate, and delegate the execution of operations tasks, ensuring compliance with all company policies and procedures, and maintaining quality, production, and service standards.
- Customer Service: Work with the restaurant management team to ensure that all customer service standards are met, creating a safe, efficient, and professional environment for customers and other employees.
- Shift Execution: Help execute appropriate shift-specific procedures according to the daily operations plan, assisting the restaurant management team in maintaining proper coverage via crew member schedules.
- Customer Feedback: Follow up and ensure resolution of Voice of the Customer issues as needed, ensuring that customer concerns are addressed promptly and professionally.
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