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Shift Leader

2 months ago

Livonia, Michigan, United States Zubha Pop Foods LLC Full time

About This Role

Zubha Pop Foods LLC is seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities

  • Team Leadership
    • Develop and implement effective strategies to motivate and engage team members, promoting a positive and productive work environment.
    • Provide coaching, training, and development opportunities to help team members improve their skills and performance.
  • Customer Service
    • Ensure that all customers receive exceptional service, responding promptly to their needs and resolving any issues in a professional and courteous manner.
    • Monitor and maintain high standards of customer satisfaction, using feedback to identify areas for improvement.
  • Operational Excellence
    • Oversee the day-to-day operations of the restaurant, ensuring that all tasks are completed efficiently and effectively.
    • Monitor and control inventory, supplies, and labor costs, identifying opportunities to reduce waste and improve profitability.
  • Communication and Collaboration
    • Communicate effectively with team members, management, and customers, ensuring that all parties are informed and aligned.
    • Collaborate with other departments to achieve common goals and objectives.

Requirements

  • Proven experience in a leadership role, preferably in the food service industry.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve issues quickly.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required; degree in hospitality, business, or related field preferred.