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Restaurant Operations Manager

2 months ago

Livonia, Michigan, United States Panera Bread Full time
About the Role

We are seeking an experienced and motivated Assistant General Manager to join our team at Panera Bread. As an Assistant General Manager, you will play a key role in leading our bakery-cafe to success by supporting the General Manager in managing overall operations, improving the customer experience, and increasing the bottom line.

Key Responsibilities
  • Lead and Develop Your Team
    • Assist the General Manager in leading and supervising all cafe staff.
    • Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
    • Hire and train new team members, and keep your team motivated, energized, and engaged.
    • Manage team performance to ensure your cafe's goals and quality standards are met, while ensuring extraordinary customer service.
    • Build subject matter experts within your cafe by coaching your managers and associates on certain responsibilities and then delegating those responsibilities to them.
    • Recognize and celebrate individual and team achievements.
  • Ensure High-Quality Operations and Service
    • Maintain Panera's standards of excellence at your bakery-cafe.
    • Upgrade operations as needed.
    • Motivate your team to meet (and exceed) your bakery-cafe's goals.
    • Adhere to cafe systems and processes to accomplish day-to-day operations.
    • Ensure associates follow company policies and procedures and comply with all state and federal regulations.
    • Ensure food safety standards are fully maintained.
    • Ensure a healthy and safe culture and workplace for your team.
  • Grow Sales and Maximize Profitability
    • Execute company and cafe strategies for sales growth and flow-through.
    • Manage associate labor to support and drive cafe profitability.
    • Assist the General Manager in maintaining cafe costs and inventory.
Requirements
  • Proven ability to direct, motivate, coach, and develop others in a fast-paced environment.
  • Proven ability to drive positive results.
  • Proven ability to run great shifts.
  • Demonstrated understanding of the business.
  • ServSafe certification.
  • At least 18 years of age.
About Panera Bread

Panera Bread is a fast-casual bakery-cafe chain that offers a wide range of freshly baked bread, salads, soups, and sandwiches. We are committed to providing our customers with high-quality food and excellent customer service in a warm and welcoming environment.

Growth Opportunities
  • A Path to Success: Our Assistant General Managers can continue their career growth by pursuing our Operating Partner Program.
  • Skills and Training: At Panera, you'll build skills you can use anywhere. Our training can help you succeed in your career-and your life.
  • Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us.