Software Administrator

12 hours ago

Camden, New Jersey, United States The Michaels Organization Full time
Job Title: Software Administrator

We are seeking a skilled Software Administrator to join our team at The Michaels Organization. As a Software Administrator, you will be responsible for managing the installation, maintenance, and support of multiple software applications, with a focus on property management systems Yardi and RealPage.

Key Responsibilities:
  • Manage the installation, maintenance, and support of software applications, with a primary focus on Yardi/RealPage Systems.
  • Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
  • Manage software configuration changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Manage integrated applications and third-party suppliers, including Google, Salesforce.
  • Manage data to improve data quality, evaluate, customize, and implement tools to automate and support critical processes and tasks.
  • Perform proactive system maintenance, including security reviews and release updates.
  • Support employee onboarding and ongoing systems training, assist in troubleshooting, root cause analysis, and second-line tech support when needed.
  • Maintain a holistic view of all business processes and users in the system and identify impacts on configuration, process, workflows, and reporting.
  • Manage relationships and projects with consultants for larger solutions.
  • Ensure that software systems and users comply with company requirements and industry best practices.
  • Develop and deploy customized software application packages tailored to the organization's needs.
  • Collaborate with different levels of management and technical mentors to identify deficiencies in business processes and research technical solutions.
  • Provide customer support via various channels and resolve software license issues related to software architecture.
Requirements:
  • Minimum 5 years of professional experience.
  • Proven experience with project management and delivery.
  • Good communication skills and the ability to work as part of a team are essential.
  • Highly organized with exceptional attention to detail.
  • Ability to handle multiple priorities in a fast-paced environment.
Preferred Qualifications:
  • Bachelor's degree in Computer Science or related field.
  • Experience with software development, deployment, and testing.
  • Two or more years as an administrator working in a Yardi/RealPage environment within the multifamily industry.
Working Conditions:
  • General office environment.

We offer a competitive wage, a comprehensive benefit package, generous paid time off, a 401(k) plan with a company match, and more. We believe in education and taking care of our own, so as an added incentive, your children can apply for the Michaels Employee Scholarship Program. Join our team and grow with our organization through various professional development opportunities. Collaborate and thrive in a company culture where all are welcome. Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

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