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Software Administrator
2 months ago
We are seeking a skilled Software Administrator to join our team at The Michaels Organization. As a key member of our IT department, you will be responsible for managing the installation, maintenance, and support of multiple software applications, with a focus on property management systems Yardi and RealPage.
Key Responsibilities- Manage the installation, maintenance, and support of software applications, with a primary focus on Yardi/RealPage Systems.
- Manage all aspects of user and license management, including new user setup, roles, profiles, permissions, public groups, OWD, sharing rules.
- Configure software settings, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Manage integrated applications and third-party suppliers, including Google and Salesforce.
- Improve data quality by evaluating, customizing, and implementing tools to automate and support critical processes and tasks.
- Perform proactive system maintenance, including security reviews and release updates.
- Support employee onboarding and ongoing systems training, and assist in troubleshooting, root cause analysis, and second-line tech support when needed.
- Maintain a holistic view of all business processes and users in the system, and identify impacts on configuration, process, workflows, and reporting.
- Manage relationships and projects with consultants for larger solutions.
- Ensure that software systems and users comply with company requirements and industry best practices.
- Develop and deploy customized software application packages tailored to the organization's needs.
- Collaborate with different levels of management and technical mentors to identify deficiencies in business processes and research technical solutions.
- Provide customer support via various channels and resolve software license issues related to software architecture.
- Stay up-to-date with emerging technologies and industry trends to continuously improve software administration processes.
- Minimum 5 years of professional experience.
- Proven experience with project management and delivery.
- Good communication skills and the ability to work as part of a team are essential.
- Highly organized with exceptional attention to detail.
- Ability to handle multiple priorities in a fast-paced environment.
- A successful candidate will also exhibit a strong desire to learn and understand all aspects of the company's operations and be able to interact directly with other departments.
- Bachelor's degree in Computer Science or related field.
- Experience with software development, deployment, and testing.
- Two or more years as an administrator working in a Yardi/RealPage environment within the multifamily industry.
- Basic knowledge of Google Workspace, RealPage, Salesforce, Tableau, Mulesoft preferred.
This is a full-time position in a general office environment with occasional moderate noise.
Salary Range InformationThe salary range for this position is competitive and based on experience.
Rewards & BenefitsWe offer a comprehensive benefit package, including medical, dental, vision, prescription, and 401(k) plan with company match, as well as generous paid time off and professional development opportunities.
