Technical Support Team Leader

2 weeks ago


Camden, New Jersey, United States Holtec International Full time
Job Overview

Position: Helpdesk Manager

Role Summary:
Holtec Security International is seeking a dedicated Helpdesk Manager to spearhead our technical support division. This role is pivotal in ensuring our clients receive outstanding service while effectively addressing technical challenges. The ideal candidate will possess a robust technical foundation paired with exceptional customer service capabilities.

Key Responsibilities:

  • Oversee the team in diagnosing and resolving client issues, including complex troubleshooting across various technical domains.
  • Compile and present operational metrics, achievements, and priorities during weekly discussions with the IT Manager.
  • Supervise the Helpdesk Support Team.
  • Manage inventory of hardware and software assets.
  • Coordinate warranty repair processes.
  • Handle IT vendor relationships.
  • Oversee the lifecycle management of devices.
  • Conduct audits of software licenses to ensure compliance.
  • Encourage a culture of continuous improvement.
  • Ensure the security and integrity of hardware and software systems.
  • Stay updated on relevant technologies as assigned.

Qualifications:

  • A degree in computer science, IT, engineering, or a related field is preferred. Alternatively, 5+ years of relevant experience may substitute for formal education.
  • Minimum of 3 years in a Helpdesk Manager or Systems Administrator role.
  • Demonstrated project management expertise.
  • Professional certifications such as HDI-DST, MCSA, or CompTIA A+ are advantageous.

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