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Desktop Support Specialist

2 months ago


Camden, New Jersey, United States Insight Global Full time

Job Summary

We are seeking a skilled Desktop Technician to join our team at Insight Global. As a Desktop Technician, you will be responsible for providing technical support and troubleshooting hardware and software issues in a Windows/Office 365 environment.

Key Responsibilities

  • Respond to incoming tickets through ManageEngine and resolve/troubleshoot any hardware and software related issues
  • Complete 15-20 tickets daily dealing with a range of issues such as adding new users to AD, password resets, setting up new users email accounts, network connectivity issues, and setting up multi-factor authentication
  • Provide remote support and remoting into users' computers using a remote support control tool
  • Experience with enterprise-level ticketing systems, specifically ManageEngine

Requirements

  • 5+ years of experience as a desktop support technician
  • Troubleshooting hardware and software issues
  • Understanding of DNS and DHCP and basic networking knowledge
  • Basic server experience
  • Connectivity of servers, Active Directory, and Office 365 administration skills
  • Add licenses for new users, add multi-factor licenses, and set up and configure authentication
  • Previous experience providing remote support and remoting into users' computers using a remote support control tool
  • Experience using an enterprise-level ticketing system

Nice to Have

  • Experience installing 3D design software such as Solid Works, AutoDesk, Mat Lab, and Adobe
  • Experience with NetBackup and configuring and maintaining Isolon storage