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Desktop Support Specialist
2 months ago
Job Summary
We are seeking a skilled Desktop Technician to join our team at Insight Global. As a Desktop Technician, you will be responsible for providing technical support and troubleshooting hardware and software issues in a Windows/Office 365 environment.
Key Responsibilities
- Respond to incoming tickets through ManageEngine and resolve/troubleshoot any hardware and software related issues
- Complete 15-20 tickets daily dealing with a range of issues such as adding new users to AD, password resets, setting up new users email accounts, network connectivity issues, and setting up multi-factor authentication
- Provide remote support and remoting into users' computers using a remote support control tool
- Experience with enterprise-level ticketing systems, specifically ManageEngine
Requirements
- 5+ years of experience as a desktop support technician
- Troubleshooting hardware and software issues
- Understanding of DNS and DHCP and basic networking knowledge
- Basic server experience
- Connectivity of servers, Active Directory, and Office 365 administration skills
- Add licenses for new users, add multi-factor licenses, and set up and configure authentication
- Previous experience providing remote support and remoting into users' computers using a remote support control tool
- Experience using an enterprise-level ticketing system
Nice to Have
- Experience installing 3D design software such as Solid Works, AutoDesk, Mat Lab, and Adobe
- Experience with NetBackup and configuring and maintaining Isolon storage