Manager of Front-End Revenue Cycle Training

1 week ago

Florida, United States CAN Community Health Full time

Purpose of the Role: This position is responsible for ensuring adherence to all policies, processes, and procedures related to the front-end revenue cycle. The Front-End Revenue Cycle Training Manager possesses a robust background in revenue cycle management, especially in front-end operations, along with outstanding training and leadership skills. This role involves reviewing systems and processes to pinpoint potential compliance issues and collaborating with relevant departments to rectify such issues. It is crucial for maintaining the efficiency and accuracy of revenue cycle operations through thorough training and auditing programs.

Core Values:

  1. Recognize and affirm the unique and intrinsic worth of each individual.
  2. Treat all those we serve with compassion and kindness.
  3. Act with absolute honesty, integrity, and fairness in all business conduct.
  4. Trust colleagues as valuable members of our healthcare team, pledging to treat one another with loyalty, respect, and dignity.

Key Responsibilities:

  1. Promote and uphold the mission and values of CAN Community Health Inc, adhering to its policies and procedures.
  2. Ensure confidentiality is maintained by the entire team regarding patient/client information in compliance with HIPAA and professional standards.

Main Duties:

  1. Design and implement training programs for front-end revenue cycle processes, encompassing patient registration, insurance verification, eligibility checks, and prior authorizations.
  2. Evaluate training needs and develop tailored training materials and resources for various roles within the revenue cycle team.
  3. Conduct regular training sessions for new hires and ongoing training for existing staff to ensure compliance with industry regulations and best practices.
  4. Collaborate with revenue cycle leadership to identify areas for process enhancement and create training initiatives to address gaps.
  5. Utilize auditing processes to monitor trainee performance, providing constructive feedback and coaching to foster skill development and performance improvement.
  6. Stay informed on changes in healthcare regulations, payer requirements, and revenue cycle technology to integrate relevant updates into training programs.
  7. Maintain comprehensive training documentation and records, including schedules, attendance, and performance evaluations.
  8. Monitor benchmarks and KPIs, utilizing actionable data for continuous improvement.
  9. Serve as a subject matter expert on front-end revenue cycle processes, offering guidance and support to staff as needed.
  10. Encourage a culture of continuous learning and development within the revenue cycle team.
  11. Work collaboratively with cross-functional teams, including EMR, finance, and clinical/medical/operations departments, to ensure alignment and integration of front-end revenue cycle processes with organizational objectives.

Additional Responsibilities:

  1. Demonstrate integrity and commitment to the mission and values of the organization.
  2. Communicate effectively and collaborate with other departments to implement best practices while ensuring compliance with billing guidelines.
  3. Develop and manage strategies for revenue process improvement in support of clinical departments and process initiatives.
  4. Oversee system edits to ensure compliance, payment optimization, and process efficiency.
  5. Effectively communicate with senior RCM leadership regarding compliance concerns, performance issues, and improvement strategies.
  6. Lead projects efficiently, providing project plans and status updates.
  7. Conduct site visits as necessary.

Physical Requirements:

  1. Requires frequent bending, stooping, and standing, along with visual and auditory acuity, and the ability to sit and walk for extended periods.

Educational and Professional Qualifications:

  1. Bachelor's degree in healthcare, business, finance, or over 5 years of equivalent healthcare experience.
  2. Three or more years of management experience in a healthcare setting.

Competencies:

  1. Leadership
  2. Strategic Thinking
  3. Problem Solving
  4. Results Orientation
  5. Effective Training Skills
  6. Strong Communication
  7. Interpersonal Skills
  8. Decision Making
  9. Customer Service Orientation

Required Knowledge, Skills, and Abilities:

  1. Ability to work independently with minimal supervision.
  2. Strong coaching and development skills, with the capacity to organize activities for a productive team and lead effectively with time and project management skills.
  3. Demonstrated leadership abilities, including the capacity to inspire and empower team members to achieve performance goals, while improving front-end revenue cycle practices.
  4. Ability to adapt to changing priorities and manage multiple projects in a fast-paced environment.
  5. Proven experience in designing and delivering effective training programs in a healthcare or revenue cycle context.
  6. Ability to conduct research using primary sources when appropriate, such as CMS, HRSA, AHCA, Availity, and Payer Portals.
  7. Experience working with medical payers, including Medicare, Medicaid, and commercial third-party administrators.
  8. Exceptional attention to detail and accuracy.
  9. Strong problem-solving skills, with the ability to research complex information, create insights, communicate recommendations, and implement appropriate solutions.
  10. Thorough understanding of healthcare billing and reimbursement practices, including knowledge of payer guidelines and regulatory requirements.
  11. Excellent communication and interpersonal skills, with the ability to engage and motivate staff at all levels of the organization.
  12. Proficient in Microsoft Office applications (Excel, Visio, Word, PowerPoint).
  13. Promotes teamwork, productivity, and the delivery of high-quality care.
  14. Comfortable working in a diverse environment with shifting priorities.

Required Trainings:

General Orientation, Violence in the Workplace, HIPAA, Sexual Harassment, HIV/AIDS, and Health Stream Courses as assigned.

Work Environment:

This position operates in a professional office environment or may be remote. The role routinely utilizes standard office equipment such as computers, audiovisual equipment, telephones, photocopiers, filing cabinets, and fax machines.

Position Type and Expected Hours:

This role may require additional hours beyond normal operating times and occasionally weekend work.

Travel Requirements:

When necessary, travel is primarily during business hours, although some out-of-area and overnight travel may be required. Must possess a valid driver's license and insurance.

Other Responsibilities:

This job description is not intended to be an exhaustive list of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Reporting To: Sr. Director, Revenue Cycle Management

CAN Community Health is an equal opportunity employer committed to diversity and values the unique differences of each individual. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

  • Manager of Front-End Revenue Cycle Training

    2 weeks ago

    Florida, United States CAN Community Health Full time

    Position Overview: The Front-End Revenue Cycle Training Manager plays a crucial role in ensuring adherence to all policies, processes, and procedures related to the front-end revenue cycle. This position requires a solid foundation in revenue cycle management, especially in front-end operations, along with outstanding training and leadership skills. The...

  • Revenue Cycle Training Manager

    2 weeks ago

    Florida, United States CAN Community Health Full time

    Purpose of the Role: This position is responsible for ensuring adherence to all policies, processes, and procedures related to the front-end revenue cycle. The Front-End Revenue Cycle Training Manager possesses a robust background in revenue cycle management, particularly in front-end operations, combined with outstanding training and leadership skills. This...

  • Front-End Software Engineer

    2 weeks ago

    Florida, United States ESB Technologies Full time

    Position: Front-End Software EngineerLocation: RemoteContract Type: Long TermOverview:As a Front-End Software Engineer at ESB Technologies, you will play a pivotal role in crafting and developing dynamic, high-performance web and mobile applications. Collaborating closely with our design and product teams, you will leverage your skills to deliver intuitive...

  • Revenue Cycle Director-CBO

    3 weeks ago

    Jacksonville, Florida, 32216, Duval County, FL, United States HCA Healthcare Full time

    Description This position is incentive eligible. IntroductionLast year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a Revenue Cycle Director with Surgery Ventures powered by HCA Healthcare, you can be a manager in an organization that is devoted to giving!BenefitsSurgery Ventures powered by HCA Healthcare...

  • Customer Service Front-End Coordinator

    2 weeks ago

    Milton, Florida, United States Winn-Dixie Retail Stores Full time

    Overview:Winn-Dixie Retail Stores is dedicated to fostering a culture of inclusivity and belonging, where we celebrate diverse backgrounds and perspectives. As a valued member of our team, we empower everyone to express their authentic selves.Job Title: Customer Service Front-End CoordinatorLocation: Retail Grocery LocationPosition Overview:The Customer...

  • Front Office Manager

    7 days ago

    Maitland, Florida, United States Sheraton Orlando North Hotel Full time

    Job Summary:As a seasoned hospitality professional, we are seeking a highly skilled Front Office Manager to join our team at Sheraton Orlando North Hotel. The ideal candidate will have a proven track record of delivering exceptional customer service, maximizing room revenue, and leading a high-performing front desk team.Key Responsibilities:Respond to guest...

  • Assistant Front Office Manager

    6 days ago

    Tampa, Florida, United States Aloft Tampa Downtown Full time

    About Us:Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations, including Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.Job Summary:We are seeking a highly skilled and experienced Front Desk Operations Coordinator to...

  • Revenue Management Director

    4 days ago

    Miami Beach, Florida, United States HHM Hotels - Southern Florida Region Full time

    Job SummaryWe are seeking a highly skilled Revenue Management Director to join our team at HHM Hotels - Southern Florida Region. As a key member of our revenue management team, you will be responsible for developing and implementing sales strategies to maximize revenue and drive business growth.Key ResponsibilitiesDevelop and implement revenue management...

  • Overnight Front Office Supervisor

    4 days ago

    Miami, Florida, United States SLS Full time

    Job SummaryWe are seeking a highly skilled and experienced Overnight Front Office Supervisor to join our team at SLS. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our hotel's front desk and guest services.Key ResponsibilitiesAssist the Front Office Manager in overseeing the daily operations of the...

  • Revenue Management Analyst

    2 weeks ago

    Dania Beach, Florida, United States Spirit Airlines Full time

    Position Overview:At Spirit Airlines, our vision is to provide exceptional value in air travel while being a leader in the aviation industry. We excel in offering tailored travel solutions, enabling our Guests to explore a wide array of destinations across the U.S., Latin America, and the Caribbean. Imagine contributing to an organization that is expanding...

  • Operations Manager in Training

    6 days ago

    Orlando, Florida, United States Cubesmart Full time

    About the RoleCubeSmart is seeking a highly motivated and experienced professional to join our team as a District Manager in Training. This is an exciting opportunity for a talented individual to develop their skills and knowledge in a fast-paced and dynamic environment.Key ResponsibilitiesAssist in the management of daily store operations, including sales,...

  • Front Desk Operations Coordinator

    6 days ago

    Tampa, Florida, United States Aloft Tampa Downtown Full time

    About Us:Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations, including Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.Job Summary:We are seeking a highly skilled and experienced Front Desk Operations Coordinator to...

  • Revenue Growth Manager

    6 days ago

    Key Largo, Florida, United States Baker's Cay Resort Full time

    About Baker's Cay ResortBaker's Cay Resort is a leading hospitality company seeking a talented Senior Sales Manager to join our team.Job SummaryWe are looking for a highly motivated and experienced Senior Sales Manager to drive revenue growth and expand our client base through exceptional customer service, strategic sales planning, and relationship...

  • Director of Sales and Revenue Growth

    4 days ago

    Gainesville, Florida, United States aloft Gainesville Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Sales and Revenue Growth to lead our sales efforts at the aloft Gainesville. As a key member of our team, you will be responsible for driving revenue growth, developing and implementing sales strategies, and building strong relationships with clients and stakeholders.Key...

  • Epic Solutions Architect 2

    2 weeks ago

    Florida, NY, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .The University of Miami Health System, "UHealth", Information...

  • Assistant Front Office Manager

    6 days ago

    Miami Beach, Florida, United States The Gates South Beach Full time

    Job SummaryThe Assistant Front Office Manager is a key member of our hotel's operations team, responsible for ensuring the smooth and efficient management of the front desk and guest services. This role requires a high level of attention to detail, excellent communication skills, and a passion for delivering exceptional customer service.Key...

  • Front Desk Operations Manager

    5 days ago

    Fort Lauderdale, Florida, United States Seminole Gaming Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Seminole Gaming. As a key member of our hotel operations team, you will be responsible for ensuring a positive guest experience and providing exceptional customer service.Key ResponsibilitiesDirect and manage the Front Desk, Bellmen, Doormen, and Concierge...

  • Patient Financial Services Representative

    4 days ago

    Leesburg, Florida, United States UF Health Full time

    Job SummaryUF Health is seeking a highly skilled Patient Financial Services Representative to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring the smooth operation of our financial processes.ResponsibilitiesDeliver exceptional patient-centered service by facilitating established financial processes to enable...

  • **Director of Sales and Revenue Growth**

    4 days ago

    Fort Myers, Florida, United States Courtyard Fort Myers Cape Coral Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Sales and Revenue Growth to join our team at Courtyard Fort Myers Cape Coral. As a key member of our sales and marketing team, you will be responsible for driving revenue growth and maximizing occupancy levels at our hotel.Key ResponsibilitiesDevelop and implement sales and marketing...

  • Traffic Management Training Specialist

    2 weeks ago

    Pompano Beach, Florida, United States AECOM Full time

    Position OverviewAECOM is looking for a dedicated Traffic Management Training Specialist to oversee training initiatives at the Florida's Turnpike Enterprise Traffic Management Center (TMC).Key Responsibilities- Act as a front-line leader, providing essential guidance and direction to control room operations personnel.- Develop and implement comprehensive...