Front Office Manager

6 days ago

Maitland Florida, United States Sheraton Orlando North Hotel Full time
Job Summary:

As a seasoned hospitality professional, we are seeking a highly skilled Front Office Manager to join our team at Sheraton Orlando North Hotel. The ideal candidate will have a proven track record of delivering exceptional customer service, maximizing room revenue, and leading a high-performing front desk team.

Key Responsibilities:
  • Respond to guest requests, problems, and complaints in a timely and professional manner.
  • Follow up to ensure guest satisfaction and resolve any issues promptly.
  • Motivate, coach, and discipline front desk personnel to ensure excellent service delivery.
  • Ensure compliance with brand and company training standards.
  • Prepare and conduct front desk interviews and follow hiring procedures.
  • Develop employee morale and ensure training of front desk personnel.
  • Review front desk staff's worked hours for payroll compilation and submit on a timely basis.
  • Maximize no-show revenue through consistent and accurate billing.
  • Maintain a professional working relationship with managers, employees, and other departments.
  • Work closely with accounting to resolve follow-up items, such as returned checks and employee discrepancies.
  • Monitor the process of taking reservations and ensure that courtesy and up-selling techniques are maintained.
  • Greet and welcome all guests approaching the front desk in accordance with brand standards.
  • Ensure implementation of all brand policies and house rules.
  • Coordinate the ongoing implementation of the brand philosophy of service.
  • Ensure correct and accurate cash handling at the front desk.
  • Attend monthly all-employee team meetings and any other functions required by management.
Requirements:
  • At least 2 years of progressive experience in a hotel required.
  • Supervisory experience required.
  • Ability to convey information and ideas clearly.
  • Maintain composure and objectivity under pressure.
  • Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Ability to work with and understand financial information and basic arithmetic functions.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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