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Customer Service Front-End Coordinator

2 months ago

Milton Florida, United States Winn-Dixie Retail Stores Full time

Overview:
Winn-Dixie Retail Stores is dedicated to fostering a culture of inclusivity and belonging, where we celebrate diverse backgrounds and perspectives. As a valued member of our team, we empower everyone to express their authentic selves.

Job Title:
Customer Service Front-End Coordinator

Location:
Retail Grocery Location

Position Overview:


The Customer Service Front-End Coordinator will enhance customer trust and loyalty by delivering prompt, accurate, and friendly service while overseeing front-end operations.

This role will effectively address customer and cash-related issues or escalate them to the appropriate management level as necessary.

Primary Responsibilities & Accountabilities:


Assist the department manager in managing inventory, ensuring product availability, maintaining pricing accuracy, merchandising, labor management, security, expense control, and other operational processes in line with company standards.


Ensure the front end opens and closes properly, with all monetary transactions reconciled according to company policies, explaining any discrepancies.

Supervise daily store accounting functions, including those for self-checkouts, when applicable; perform and report weekly closeouts.

Determine and order the necessary cash for daily operations.


Provide continuous attention to customer needs; educate customers on self-checkout procedures; greet, assist, and thank customers promptly and courteously.


Address customer complaints immediately, resolving them to the customer's satisfaction within company guidelines while maintaining professionalism; escalate issues to management when appropriate.


Maintain knowledge of front-end operations and stay updated on policy changes to support department service levels and accountability.


Manage self-checkout lanes according to company standards; ensure each lane is properly opened, necessary reports are printed, and cash maintenance is performed.


Troubleshoot front-end equipment issues using self-help resources or by contacting the retail service help desk as needed.


Restock front-end products efficiently to minimize waste and maintain low supply costs.

Exhibit professional telephone etiquette and ensure proper connections to relevant departments or team members.

Ensure that returned or discarded merchandise is appropriately handled.

Maintain a clean, orderly work area free from safety hazards; report any faulty equipment or hazards to management.

Perform cashier and pricing team member duties as required.


Notify management of any unusual customer or vendor behavior, theft, shoplifting, unauthorized markdowns, property damage, or any actions that may pose a security threat.

Perform other job-related duties as assigned.

Minimum Qualifications:

Must be at least 18 years of age.

High school diploma or equivalent.


Demonstrated performance as a retail associate in customer service; or one (1) year of management or supervisory experience in supermarkets, retail, restaurants, hotels, or general business.

Proficient in reading, writing, and speaking English.

Ability to understand and follow English instructions.

Authorization to work in the United States or the ability to obtain the same.

Successful completion of pre-employment drug testing and background check.


Preferred Qualifications:
Proven experience as a retail associate in the grocery sector and at least one other department in the store; or two (2) years of demonstrated leadership in the department.


Required Behaviors:

Embrace the company's values and demonstrate a commitment to its goals.

Unify and motivate the team through recognition of success and immediate feedback to foster an environment of trust.

Show passion for the business and consistently deliver results.

Prioritize customer needs by demonstrating that the customer comes first.

Treat others with respect and dignity.

Knowledge, Skills, Abilities:

Compliance with all company policies and procedures.

Proficient with computer applications used in effectively operating the department.

Strong customer service skills.

Exceptional interpersonal, motivational, and communication skills.

High standard of integrity and reliability.