Reception Operations Specialist
2 weeks ago
Company Overview
Trust Automation Inc. boasts over three decades of expertise in crafting custom motors, linear drives, digital drives, and systems tailored to meet the distinct requirements of its clientele. Our extensive product range encompasses motors, linear drives, digital drives, bespoke assemblies, and solutions for unique applications, alongside comprehensive system design and manufacturing services. We are dedicated to designing, building, and supporting control and power management systems for the most demanding sectors, including defense, semiconductor, industrial automation, and medical fields.
Position Summary
The Front Desk Receptionist plays a pivotal role in enhancing the experience of both visitors and employees at Trust Automation. This role is centered around fostering a warm, inviting, and positive atmosphere for all individuals entering and exiting our premises. In addition to creating a welcoming environment, the Receptionist will provide support to the leadership and Human Resources teams, reporting directly to the VP of Human Resources while also collaborating with the Culture Coordinator.
Key Responsibilities
- Oversee correspondence management, maintain records, and execute clerical duties such as filing, faxing, and photocopying.
- Greet guests warmly and assist them with inquiries or questions they may have.
- Collaborate closely with the Culture Coordinator to identify necessary services for guests and visitors.
- Issue visitor badges and assist with check-in and check-out procedures for non-employee guests.
- Ensure all employees are in possession of their company-issued badges.
- Answer and direct phone calls to the appropriate departments while adhering to service standards.
- Complete the daily front desk checklist, ensuring all tasks are accomplished.
- Restock and replenish café items as per the designated schedule.
- Maintain cleanliness and organization of the café and stockroom.
- Handle mail, packages, and courier deliveries appropriately.
- Respond to visitor inquiries via phone, email, and in-person, providing relevant information.
- Maintain updated directories and logs for visitors, employees, and departments.
- Assist in creating printed materials for the Human Resources department or events coordinated by the Culture Coordinator.
- Support the Culture Coordinator in ordering supplies for the café as needed.
- Organize the reception area in compliance with office protocols and regulations.
- Assist in decorating the office for designated holidays as directed by the Culture Coordinator.
- Perform closing tasks, including stocking office printers and ensuring cleanliness in conference rooms and office spaces.
- Coordinate catering setup and cleanup as per the Culture Coordinator's instructions.
- Work in conjunction with day porters to maintain cleanliness in high-traffic areas.
- Undertake additional responsibilities as assigned.
Qualifications
- 1-3 years of relevant experience in office support or customer service roles.
- Exceptional customer service and communication skills, both written and verbal.
- Experience working with high-profile clientele is preferred.
- Ability to adapt to various personality types.
- Proficient in multitasking and managing multiple projects simultaneously.
- Maintain a high level of discretion, diplomacy, and confidentiality.
- Quick thinking and efficient in responding to requests while anticipating the needs of others.
- Motivated to foster a welcoming and healthy environment for all.
- Proficient in Microsoft Excel, Outlook, and Word; experience with PowerPoint and desktop publishing tools such as Canva, Adobe Illustrator, and Affinity Design is advantageous.
- Ability to communicate effectively in person, over the phone, or virtually.
- Dexterity to operate a computer keyboard and other office equipment.
- Visual acuity to read various materials.
- Capability to sit or stand for extended periods.
- Physical ability to lift up to 20 pounds to shoulder height.
- Agility to lift, carry, push, or pull objects as necessary.
Compensation
The salary range for this position is $20.00 - $23.00 per hour.
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