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Reception Operations Specialist

2 months ago

San Luis Obispo, California, United States Trust Automation Inc Full time

Company Overview

Trust Automation Inc. has a rich history of over 30 years in delivering tailored solutions in motors, linear drives, digital drives, and comprehensive systems that cater to the specific requirements of its clientele. Our offerings encompass a diverse range of products including motors, linear drives, digital drives, custom assemblies, and innovative solutions for unique applications, alongside full-scale system design and manufacturing services. We are dedicated to designing, constructing, and supporting control and power management systems for sectors that demand the highest standards, including defense, semiconductor, industrial automation, and medical fields.

Equal Opportunity Commitment

Trust Automation Inc. is an equal opportunity employer, devoted to attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce. We aim to reflect the competencies and experiences of the regional and state population. Employment at Trust Automation is based on mutual consent, allowing either party to terminate the employment relationship at will, with or without cause or prior notice.

Position Overview

The role of the Reception Operations Specialist is pivotal in enhancing the experience of both visitors and employees at Trust Automation. This position is responsible for fostering a warm, inviting, and positive atmosphere for all individuals entering and exiting the premises. In addition to visitor engagement, the Receptionist will provide support to the leadership and Human Resources teams, reporting directly to the VP of Human Resources while collaborating with the Culture Coordinator on various tasks.

Key Responsibilities

  • Manage correspondence, maintain records, and execute clerical duties such as filing, faxing, and photocopying.
  • Greet guests warmly and assist them with inquiries or questions.
  • Collaborate closely with the Culture Coordinator to assess and provide necessary services for guests and groups visiting the facility.
  • Issue visitor badges and assist with check-in and check-out processes for non-employee guests.
  • Ensure employees are in possession of their company-issued badges.
  • Answer and direct phone calls to the appropriate departments while adhering to the 5 Star Service Standards checklist.
  • Complete the daily front desk checklist, ensuring all tasks are fulfilled.
  • Restock and replenish café items as indicated on the front desk checklist.
  • Maintain cleanliness and organization of the café and stockroom.
  • Handle mail, packages, and courier deliveries appropriately.
  • Respond to visitor inquiries via phone, email, and in-person, providing relevant information.
  • Maintain directories and logs for visitors, employees, and departments.
  • Assist in creating printed materials for the Human Resources department or events organized by the Culture Coordinator.
  • Support the Culture Coordinator in ordering supplies for the café as needed.
  • Organize the reception area in compliance with office procedures and regulations.
  • Assist in decorating the office for designated holidays.
  • Complete closing tasks, ensuring office printers are stocked and conference rooms are tidy.
  • Coordinate catering setup and cleanup as directed by the Culture Coordinator.
  • Work in tandem with day porters to ensure high-traffic areas are maintained to Trust standards.
  • Perform additional duties as assigned.

Qualifications

  • 1-3 years of relevant experience in office support or customer service roles.
  • Exceptional customer service and communication skills, both written and verbal.
  • Experience working with high-profile clientele.
  • Ability to adapt to various personality types.
  • Strong multitasking skills and the ability to manage multiple projects simultaneously.
  • High degree of discretion, diplomacy, and confidentiality.
  • Quick and efficient problem-solving abilities, anticipating the needs of others.
  • Motivated to foster a welcoming and healthy environment for both employees and guests.
  • Proficient in Microsoft Excel, Outlook, and Word; experience with PowerPoint and desktop publishing tools such as Canva, Adobe Illustrator, and Affinity Design is preferred.

Physical Requirements

  • Ability to hear and speak for effective communication in person, over the phone, or virtually.
  • Dexterity of hands and fingers for operating a computer keyboard and other office equipment.
  • Visual acuity to read various materials.
  • Capability to sit or stand for extended periods.
  • Physical ability to lift up to 20 pounds to shoulder height.
  • Agility to lift, carry, push, or pull objects as necessary.

Compensation

The salary range for this position is $20.00 - $23.00 per hour.