Spa Reception Specialist
2 weeks ago
Spa Reception Specialist / JC Resorts
Job Category: Spa Requisition Number: SPAFR002485
Position Overview
At JC Resorts, we pride ourselves on being a premier destination in the hospitality industry, offering an exceptional experience at our renowned spa. We are nestled within a beautiful community, featuring an acclaimed spa and a championship golf course, all while being conveniently located near major attractions.
We seek dedicated individuals who are passionate about creating memorable experiences for our guests. As a family-owned establishment, we value a personal touch and treat our team members like family.
Benefits
In addition to working in a stunning environment, we provide competitive benefits, including complimentary meals and employee discounts.
Role Summary
The primary responsibility of the Spa Reception Specialist is to deliver outstanding customer service to guests visiting our Spa or Fitness Center.
Key Responsibilities:
- Respond promptly and professionally to all guest inquiries and requests.
- Maintain familiarity with all departmental procedures and protocols.
- Execute routine tasks such as opening and closing the Spa, scheduling services, and managing locker room operations.
- Provide accurate information regarding Spa services, policies, and special events.
- Assist in promoting and supporting special events as directed.
Qualifications:
A high school diploma or equivalent is required, along with a minimum of one year of experience in a reception or retail environment. Experience in spa reception is preferred. Strong mathematical skills and knowledge of professional telephone etiquette are essential.
Skills and Attributes:
- Detail-oriented and organized.
- Quick learner with a safety-conscious mindset.
- High standards for service quality.
- Excellent verbal communication skills with a friendly demeanor.
- Team-oriented with a strong customer service focus.
- Ability to work independently and reliably.
Physical Requirements:
Must be able to stand and walk for extended periods, as well as bend and reach to perform job tasks.
JC Resorts is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, religion, national origin, sex, sexual orientation, age, disability, marital status, or any other status protected by law.
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