Reception Operations Specialist

1 week ago

San Luis Obispo, California, United States Trust Automation Inc Full time

Company Overview

Trust Automation Inc. boasts over three decades of expertise in crafting tailored motors, linear drives, digital control systems, and comprehensive solutions that cater to the specific requirements of its clientele. Our offerings encompass a diverse range of products including motors, linear drives, digital systems, custom assemblies, and innovative designs for unique applications, alongside full-scale system design and manufacturing services.

As an equal opportunity employer, Trust Automation is dedicated to fostering a diverse workforce, attracting, hiring, and nurturing skilled individuals who reflect the regional and state demographics. Each employee maintains an at-will employment relationship with Trust Automation, allowing for mutual consent in employment status.

Position Overview

The Front Desk Receptionist plays a pivotal role in enhancing the experience of both visitors and staff at Trust Automation. This role is essential in establishing a warm, inviting, and positive atmosphere for everyone who enters our premises. In addition to welcoming guests, the Receptionist will support the leadership and Human Resources teams, reporting directly to the VP of Human Resources while collaborating with the Culture Coordinator on various tasks.

Key Responsibilities

  • Oversee correspondence management, maintain records, and execute clerical duties such as filing, faxing, and photocopying.
  • Greet guests warmly and assist with inquiries or questions they may have.
  • Collaborate closely with the Culture Coordinator to assess the needs of guests and visitors.
  • Issue visitor badges and assist with check-in and check-out procedures for non-employee guests.
  • Ensure all employees possess their company-issued badges.
  • Answer and direct phone calls to the appropriate departments while adhering to service standards.
  • Complete the daily front desk checklist, ensuring all tasks are performed.
  • Restock and replenish café items as scheduled.
  • Maintain cleanliness and organization of the café and stockroom.
  • Manage mail, packages, and courier deliveries effectively.
  • Respond to visitor inquiries via phone, email, and in-person, providing relevant information.
  • Maintain directories and logs for visitors, employees, and departments.
  • Assist in creating printed materials for the Human Resources department and events organized by the Culture Coordinator.
  • Support the Culture Coordinator in ordering supplies for the café as needed.
  • Organize the reception area in compliance with office policies and procedures.
  • Help decorate the office for designated holidays in collaboration with the Culture Coordinator.
  • Perform closing tasks, including stocking office supplies and ensuring cleanliness in conference rooms.
  • Coordinate catering setup and cleanup as per the Culture Coordinator's instructions.
  • Work in tandem with day porters to maintain cleanliness in high-traffic areas.
  • Execute additional duties as assigned.

Qualifications

  • 1-3 years of relevant experience in office support or customer service roles.
  • Exceptional customer service and communication skills, both written and verbal.
  • Experience working with high-profile clientele is preferred.
  • Ability to adapt to various personality types.
  • Proficient in multitasking and managing multiple projects simultaneously.
  • Maintain a high level of discretion, diplomacy, and confidentiality.
  • Quick thinking and efficient in addressing requests and anticipating needs.
  • Driven to foster a welcoming and positive environment for both employees and guests.
  • Proficient in Microsoft Excel, Outlook, and Word; experience with PowerPoint and design software such as Canva, Adobe Illustrator, or Affinity Design is advantageous.
Physical Requirements
  • Ability to communicate effectively in person, over the phone, or virtually.
  • Dexterity to operate a computer keyboard and other office equipment.
  • Visual acuity to read various materials.
  • Capability to sit or stand for extended periods.
  • Physical ability to lift up to 20 pounds to shoulder height.
  • Agility to lift, carry, push, or pull objects as necessary.

Compensation

The salary range for this position is $20.00 - $23.00 per hour.

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