Banking Operations Manager

2 weeks ago


Lombard, Illinois, United States Old Second Bancorp Inc Full time

At Old Second Bancorp Inc, we're dedicated to providing exceptional banking services to our customers. As a Teller Supervisor, you'll play a key role in managing the daily operations of our teller function, ensuring compliance with regulatory requirements and delivering outstanding customer service.

The estimated salary for this position is between $21.75 - $27.00/hour, depending on experience and qualifications. In addition to base pay, eligible employees may participate in the Retail Incentive Plan, which rewards sales referral activities and operational performance.

We offer a comprehensive benefits package, including competitive pay, flexible scheduling, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and have a strong background in banking operations, we encourage you to apply.

Job Description:

  • Manage daily operations of the teller function, ensuring compliance with regulatory requirements and bank policies.
  • Provide coaching and training to tellers to enhance their skills and knowledge.
  • Maintain accurate records and reports, including timecards and financial transactions.
  • Supervise tellers and ensure they meet sales referral goals and operational performance standards.
  • Participate in required training sessions to stay up-to-date on sales, customer service, and banking products.

Requirements:

  • Bachelor's degree in Business Administration or related field (or equivalent combination of education and experience).
  • Two or more years of experience in banking operations, preferably in a supervisory role.
  • Strong analytical and problem-solving skills, with ability to prioritize tasks and manage multiple projects.

Preferred Qualifications:

  • Some college-level courses in business administration or finance.
  • Five or more years of experience in banking operations, with a strong background in supervision and management.
  • Sales experience, preferably in a retail banking environment.

About Us:

Old Second Bancorp Inc is a leading community bank serving the Chicago area. We pride ourselves on our commitment to excellent customer service, innovative banking solutions, and community involvement. If you're passionate about delivering exceptional customer experiences and have a strong background in banking operations, we encourage you to apply.



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