Operations Manager
2 weeks ago
We are seeking an experienced Operations Manager to lead our Violations Review team. This role is ideal for someone with strong leadership skills and a passion for ensuring quality and compliance.
Key Responsibilities- Provide guidance and motivation to team members, including communicating daily and monthly goals and identifying areas for additional training or skill development.
- Assist supervisors in training new team members, ensuring operators receive sufficient training on software systems, standard operating procedures, guidelines, and expectations.
- Answer team member questions, help with team member problems, and oversee team members' work for quality and compliance with company policies and processes.
- Develop strategies to promote team member adherence to company regulations and performance goals.
- Ensure all team members conduct business in a professional manner at all times.
- Report unresolved issues to supervisors immediately and assist supervisors in the progressive discipline process.
- Assist with generating and conducting yearly appraisals for review operators.
- Monitor, review, and process violations.
- Handle violation batching.
- Submit monthly operator reports.
- Conduct monthly meetings with team members.
- 1+ years of management experience (retail experience is acceptable)
- Proficient in computer skills, particularly Microsoft Word and Outlook
- Experience in training and leading a team
The estimated salary for this position is $17.25 per hour. The company offers a supportive culture with consistent hours, room for growth, and various benefits, including free dental and vision insurance upon permanent hire, monthly free breakfasts, anniversary parties, potential year-end bonuses, gift card incentives, Christmas parties, and raffles.
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