Operations Manager

2 weeks ago


Lombard, Illinois, United States Aston Carter Full time
About the Role

We are seeking an experienced Operations Manager to lead our Violations Review team. This role is ideal for someone with strong leadership skills and a passion for ensuring quality and compliance.

Key Responsibilities
  • Provide guidance and motivation to team members, including communicating daily and monthly goals and identifying areas for additional training or skill development.
  • Assist supervisors in training new team members, ensuring operators receive sufficient training on software systems, standard operating procedures, guidelines, and expectations.
  • Answer team member questions, help with team member problems, and oversee team members' work for quality and compliance with company policies and processes.
  • Develop strategies to promote team member adherence to company regulations and performance goals.
  • Ensure all team members conduct business in a professional manner at all times.
  • Report unresolved issues to supervisors immediately and assist supervisors in the progressive discipline process.
  • Assist with generating and conducting yearly appraisals for review operators.
  • Monitor, review, and process violations.
  • Handle violation batching.
  • Submit monthly operator reports.
  • Conduct monthly meetings with team members.
Essential Skills and Qualifications
  • 1+ years of management experience (retail experience is acceptable)
  • Proficient in computer skills, particularly Microsoft Word and Outlook
  • Experience in training and leading a team
Benefits and Salary

The estimated salary for this position is $17.25 per hour. The company offers a supportive culture with consistent hours, room for growth, and various benefits, including free dental and vision insurance upon permanent hire, monthly free breakfasts, anniversary parties, potential year-end bonuses, gift card incentives, Christmas parties, and raffles.



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