Hotel Operations Manager

2 weeks ago


Lombard, Illinois, United States Crescent Hotels and Resorts Full time

**About Us**

Crescent Hotels and Resorts is a leading hospitality company that prides itself on delivering exceptional guest experiences. We are currently seeking a highly motivated and experienced Front Office Supervisor to join our team at The Westin Chicago Lombard.

**Job Overview**

This is a fantastic opportunity for an individual who is passionate about customer service and has a proven track record of success in a supervisory role. As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the front desk staff, ensuring maximum revenue and profit while maintaining optimal guest satisfaction.

**Key Responsibilities**

  • Interview, hire, train, and recommend performance evaluations for front desk staff
  • Respond to guest special requests, needs, problems, issues, and concerns
  • Implement company programs and supervise the daily operations of the front desk

**Requirements**

To be successful in this role, you must have excellent communication skills, be able to work flexible shifts, and have previous hotel experience. A background in supervisory or management roles is also preferred.

**Salary Estimate**

$60,000 - $80,000 per year, depending on experience



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