Teller Leadership Position

2 weeks ago


Lombard, Illinois, United States Old Second National Bank Full time
Job Summary

We are seeking an experienced Teller Supervisor to join our team at Old Second National Bank. As a Teller Supervisor, you will be responsible for managing the daily operations of our teller function, ensuring compliance with policies and procedures, providing excellent customer service, and driving sales referrals.

About Us

Old Second National Bank has been serving the Chicago area for over 150 years. We pride ourselves on putting businesses and individuals first, and we're committed to creating a culture of community and growth. Our bank has grown significantly since its humble beginnings in a general store, and we continue to innovate and expand our services.

Key Responsibilities
  • Manage the daily teller function, ensuring compliance with regulatory requirements and bank policies.
  • Provide training, motivation, and encouragement to teller staff to deliver exceptional customer service and accuracy.
  • Monitor staffing needs through scheduling to ensure proper coverage.
  • Coaches tellers to achieve referral goals and completes performance reviews using teller performance records.
  • Implements and monitors the quarterly Teller Bonus Program.
  • Maintains currency level requirements and orders sufficient cash to support the teller operation.
  • Conducts audits and security tests as scheduled.
  • Interviews and hires staff, makes check/cash disbursement decisions, and signs official checks.
Requirements
  • High School diploma or equivalent and two or more years of banking experience; or equivalent combination of education and experience.
  • Lift/push up to 50lbs.
  • Must work onsite to perform responsibilities of this position.
Competencies
  • Demonstrates excellent customer service skills.
  • Good communication, interpersonal, and organizational skills.
  • Excellent attention to detail, accuracy in balancing and reconciliation.
  • Demonstrates initiative, dependability, flexibility, and good decision-making skills.
  • Above-average keyboard/computer, math, and accuracy skills.
  • Excellent interpersonal skills with ability to be a fair and effective supervisor.
Compensation & Benefits

The estimated salary for this position is $52,740 - $65,040 per year, based on the hourly rate of $21.75 - $27.00 per hour. In addition to competitive pay, employees are eligible to participate in the Retail Incentive Plan, which offers variable pay based on sales referral activities and operational performance. Benefits include health, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for career advancement.



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