Customer Success Leader

3 days ago

New York, New York, United States Monday Full time
Company Overview
Mondays.com is a leading provider of collaborative work management solutions, empowering teams to improve their communication and productivity. Our innovative platform enables organizations to streamline workflows, enhance customer satisfaction, and drive business growth.

Salary
The estimated annual salary for this role is $100,000 - $140,000, reflecting the company's commitment to rewarding top talent with competitive compensation packages.

Job Description
This exciting opportunity is focused on driving account growth and customer success as a Scale Customer Success Manager. As a key member of our team, you will work closely with customers to understand their needs, identify opportunities for improvement, and develop tailored strategies to enhance their usage of our platform.

Key Responsibilities:
  • Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth.
  • Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs.
  • Identify, design, and execute plans to achieve the customer's goals in a short-term relationship.
  • Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of our platform and growth.
  • Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours.
  • Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
  • Represent the voice of the customer and influence the product development roadmap.

Requirements
  • 1-2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100).
  • High prioritization skills and process orientation.
  • Context switching - manage different (multiple) accounts at different stages in the life cycle.
  • Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices.
  • Superb written and verbal communication skills.
  • Positive attitude, empathy, and high energy.
  • Ability to take initiative and adapt.
  • Some travel included for customer visitation.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.

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