Research Analyst for Customer Success

1 day ago


New York, New York, United States Success Academy Charter Schools Full time
Career Overview:
As a Research Analyst for Customer Success, you will play a critical role in helping us understand the needs and behaviors of our customers. You will conduct research to identify opportunities for improvement and develop strategies to address these gaps. This role requires a strong background in research, with a minimum of 5 years of experience in design research. You will also have excellent analytical, interpersonal, written, and verbal communication skills, as well as proficiency in Microsoft Office Suite. In addition, you should have a bachelor's degree in Design or a related field, with an advanced degree preferred. Salary Range: $90,000 - $130,000 annually.

About the Role:
This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong understanding of product management and innovation. You will work closely with our CX stakeholders to share insightful findings and support iteration of concept vision and requirements in response to research insights.

Responsibilities:
* Conduct observational and design research to study both latent and explicit needs of prospects and existing clients.
* Review existing 2nd and 3rd party research on competitors, target customer segments, geographies, and new markets.
* Help concept owners articulate clear hypotheses.
* Design qualitative research efforts to test and prove/disprove hypotheses.
* Implement research projects from inception to completion, including RFP management, vendor selection, data integrity, and ensuring excellence in insights.

Requirements:
* Minimum 5 years of experience in design research.
* Bachelor's degree in Design or a related field, with an advanced degree preferred.
* Excellent analytical, interpersonal, written, and verbal communication skills.
* Proficiency in Microsoft Office Suite.

Benefits:
* Competitive salary range: $90,000 - $130,000 annually.
* Full benefits program, including medical, dental, and vision insurance, as well as a 401(k) plan.
* Opportunities for professional growth and development.

Contact Us:
Please submit your resume and cover letter outlining your qualifications and experience. We are an equal opportunity employer and value diversity at our organization.
  • Research Analyst

    17 hours ago


    New York, New York, United States ABI Research Full time

    Job DescriptionAt ABI Research, we seek a skilled Research Analyst - Market Insights to contribute to our research areas and work as part of an ambitious team to produce premium quantitative and qualitative analysis.About ABI ResearchWe are a leading provider of strategic market research and business intelligence for the technology industry. Our analysts...


  • New York, New York, United States Success Academy Charter Schools Full time

    About UsSUCCESS ACADEMY CHARTER SCHOOLS IS A NETWORK OF PUBLIC CHARTER SCHOOLS THAT PROVIDES A FUN, RIGOROUS, AND WHOLE-CHILD EDUCATION TO STUDENTS IN NEW YORK CITY.Our MissionWe aim to give every student in NYC a fair shot at reaching their potential by providing access to quality education, regardless of zip code or economic status.About the RoleWe are...


  • New York, New York, United States Success Academy Charter Schools Full time

    Job Title: Customer Experience ResearcherWe are seeking a highly skilled and experienced Customer Experience Researcher to join our team at Success Academy Charter Schools. As a key member of our customer experience team, you will be responsible for conducting research to understand the needs and behaviors of our customers, as well as identifying...


  • New York, New York, United States Success Academy Charter Schools Full time

    Success Academy Charter SchoolsAbout Us:We are a network of public charter schools in New York City, dedicated to providing a high-quality education to every student, regardless of zip code or economic status.Job Description:We are seeking a highly skilled Customer Experience Researcher to join our team. As a key member of our customer experience department,...


  • New York, New York, United States Success Academy Charter Schools Full time

    As a highly skilled and experienced Customer Experience Researcher, you will play a vital role in shaping the future of SUCCESS ACADEMY CHARTER SCHOOLS. You will lead the charge in identifying and addressing customer pain points, leveraging your expertise to develop innovative solutions that meet the evolving needs of our customers. With a deep understanding...


  • New York, New York, United States Success Academy Charter Schools Full time

    Join Our Team:We are looking for a talented Customer Experience Researcher to join our customer experience team at Success Academy Charter Schools.About the Role:This is a results-driven position that requires a strong background in design research, product management, and innovation. The successful candidate will be responsible for delivering exceptional...


  • New York, New York, United States Green Street Advisors LLC Full time

    Job Title:Commercial Real Estate Research AnalystAbout the Role:We are seeking a highly skilled Commercial Real Estate Research Analyst to join our team at Green Street Advisors LLC. As a key member of our client success team, you will be responsible for driving long-term success and value for our clients in the commercial real estate industry.Estimated...


  • New York, New York, United States ABI Research Full time

    Job OverviewAt ABI Research, we are seeking an exceptional Electrification Technology Analyst to join our team. This role offers the opportunity to work on cutting-edge research and analysis in the automotive and smart mobility markets.Key Responsibilities:Conduct comprehensive research on software-defined vehicle technologies and electrification...


  • New York, New York, United States Tang Capital Management Full time

    Job Title: Biotechnology Research Analyst ProfessionalAt Tang Capital Management, we seek an ambitious individual to join our team as a Biotechnology Research Analyst. This role is responsible for conducting fundamental scientific research and financial analysis on biotechnology stocks and drugs across various diseases.Key Responsibilities:Analyze and...


  • New York, New York, United States T&M USA, LLC Full time

    About the RoleWe are seeking highly skilled Investigative Intelligence Specialists to join our Investigations and Consulting Division. As an Investigative Analyst, you will handle a wide variety of cases using open source research, due diligence, and proprietary databases.Your primary responsibilities include:Excellent internet research skills and writing...


  • New York, New York, United States Workoo Technologies Full time

    Job SummaryAbout this role:We are seeking a highly skilled Quantitative Research Analyst to join our Consumer Insights Analytics team at Workoo Technologies. As a Data Analyst, you will play a key role in providing actionable business insights that drive decision-making across the organization.In this position, you will be responsible for analyzing complex...


  • New York, New York, United States Playfly Sports Properties, LLC Full time

    About the RoleWe are seeking a talented and motivated intern to join our team as a Sports Research Analyst. In this role, you will have the opportunity to work with our experienced researchers to develop and implement market research projects, analyzing data and providing actionable insights to clients.


  • New York, New York, United States ABI Research Full time

    Job Overview:At ABI Research, we're committed to staying ahead of the curve when it comes to emerging technologies like software-defined vehicles. We're seeking a skilled Autonomous and Electric Vehicle Market Analyst to join our team and contribute to our cutting-edge research.In this role, you'll be responsible for analyzing and reporting on the latest...


  • New York, New York, United States Selby Jennings Full time

    **Role Overview**We are seeking an experienced Equity Research Analyst to join our Fundamental Research team at Selby Jennings. As a key member of the team, you will be responsible for developing and implementing event-driven trade ideas utilizing fundamental research.About YouYou will be working closely with top-tier research analysts, traders, and...


  • New York, New York, United States Alexander Chapman Full time

    Alexander Chapman is a renowned asset management firm seeking an exceptional Senior Investment Research Analyst to join its prestigious team. In this role, you will be part of a dynamic environment where expertise and dedication come together to drive success in fundamental equities analysis.We are currently working with top-tier hedge funds and investment...

  • Research Associate

    7 days ago


    New York, New York, United States Wedbush Securities Full time

    About UsWedbush Securities is a top-ranked investment bank and brokerage firm. Our Equity Research team provides in-depth research coverage of high-growth sectors, including IT services and FinTech.Job SummaryWe are seeking a highly motivated and detail-oriented Equity Research Associate to join our TMT sector team. The successful candidate will provide...


  • New York, New York, United States City of New York Full time

    About the RoleWe are seeking a highly skilled Data Analyst Research Scientist to join our team at the City of New York.Job DescriptionThe selected candidate will assist senior leadership in making evidence-based decisions by identifying research areas, ensuring project alignment with organizational objectives, and establishing collaborations with external...

  • Analytical Researcher

    3 weeks ago


    New York, New York, United States Cornerstone Research Full time

    Company InformationCornestone Research is a global economic and financial consulting firm, delivering expert testimony and analysis in complex disputes and regulatory investigations. Since 1989, we have been committed to excellence, collaborating with leading academics and industry practitioners to drive results.Economic Analysis ExpertiseIn this Summer...


  • New York, New York, United States Success Academy Charter Schools Full time

    About Success Academy Charter Schools:We are a network of public charter schools serving over 54,000 students across New York City. Our mission is to provide a high-quality education to every student, regardless of their background or zip code. We believe that every child deserves access to a world-class education and are committed to making this vision a...

  • Senior Data Analyst

    18 hours ago


    New York, New York, United States AiCure Full time

    About AiCureAiCure is a leading healthcare technology company that specializes in digital biomarkers and predictive modeling. Our mission is to improve patient outcomes by providing accurate and reliable data-driven insights. We are seeking a highly skilled Senior Data Analyst - Clinical Research to join our team. As a Senior Data Analyst, you will be...