Research Analyst for Customer Success
1 day ago
As a Research Analyst for Customer Success, you will play a critical role in helping us understand the needs and behaviors of our customers. You will conduct research to identify opportunities for improvement and develop strategies to address these gaps. This role requires a strong background in research, with a minimum of 5 years of experience in design research. You will also have excellent analytical, interpersonal, written, and verbal communication skills, as well as proficiency in Microsoft Office Suite. In addition, you should have a bachelor's degree in Design or a related field, with an advanced degree preferred. Salary Range: $90,000 - $130,000 annually.
About the Role:
This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong understanding of product management and innovation. You will work closely with our CX stakeholders to share insightful findings and support iteration of concept vision and requirements in response to research insights.
Responsibilities:
* Conduct observational and design research to study both latent and explicit needs of prospects and existing clients.
* Review existing 2nd and 3rd party research on competitors, target customer segments, geographies, and new markets.
* Help concept owners articulate clear hypotheses.
* Design qualitative research efforts to test and prove/disprove hypotheses.
* Implement research projects from inception to completion, including RFP management, vendor selection, data integrity, and ensuring excellence in insights.
Requirements:
* Minimum 5 years of experience in design research.
* Bachelor's degree in Design or a related field, with an advanced degree preferred.
* Excellent analytical, interpersonal, written, and verbal communication skills.
* Proficiency in Microsoft Office Suite.
Benefits:
* Competitive salary range: $90,000 - $130,000 annually.
* Full benefits program, including medical, dental, and vision insurance, as well as a 401(k) plan.
* Opportunities for professional growth and development.
Contact Us:
Please submit your resume and cover letter outlining your qualifications and experience. We are an equal opportunity employer and value diversity at our organization.
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