Luxury Brand Customer Success Manager

3 weeks ago


New York, New York, United States EllaOla Full time

EllaOla, a luxury family wellness brand, is seeking a seasoned Customer Experience Manager to spearhead our customer service team. Our products, crafted with expertise from Harvard dermatologists and pediatricians, provide a luxurious, plant-based approach for the whole family.

Key Responsibilities

In this role, you'll create and execute a comprehensive customer experience strategy, aligning with our company's mission, values, and business objectives. You'll lead initiatives to boost customer satisfaction, retention, and lifetime value across all channels.

Qualifications:

  • 5+ years of experience in customer experience, customer success, or related roles, ideally in CPG or wellness.
  • Proven ability to develop and implement effective customer experience strategies.
  • Deep understanding of customer journey mapping, customer satisfaction metrics, and customer support.

We're offering a salary range of $80,000 - $105,000 per year, based on experience. If you're a results-driven leader passionate about delivering exceptional customer experiences, please apply



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