Customer Success Professional

7 days ago


New York, New York, United States Persado Full time

Company Overview

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Persado is a leading Motivation AI platform that generates personalized communications at scale, inspiring individuals to engage and act. With a strong focus on innovation, Persado has been recognized as the top Leader for Generative AI Text Content Generation by CB Insights.

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Salary Range

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The estimated salary for this role is $115,000 per year, with opportunities for growth based on performance and experience.

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Job Description

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We are seeking a highly skilled CUSTOMER SUCCESS PROFESSIONAL to partner with internal teams and customers to drive value through adoption of our platform. As a key member of our team, you will collaborate daily with customers to build relationships, establish success metrics, and track results.

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  • You will apply a results-oriented approach to develop and execute an account plan and operating playbook that moves customers along a maturity path.
  • You will deliver against customer's strategic organizational objectives on a quarterly, semi-annual, and/or annual basis.
  • You will build and expand core relationships throughout the organization.
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Requirements

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To succeed in this role, you will need:

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  • A minimum of 3-6 years of relevant experience as a Customer Success Manager, Account Manager, or similar at a high-growth SaaS, technology, or digital marketing company or consultancy.
  • Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, project management, etc.).
  • An analytical mindset and comfort with data and basic business math to support results processing and business value/ROI impact reporting.
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Benefits

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We offer a comprehensive benefits package, including competitive compensation, generous benefits, and a flexible working model that empowers both remote and in-office work. We also provide dedicated enablement and training teams, as well as on-demand tools and resources to support your professional growth.

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About Us

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Persado is committed to creating a place where everyone's unique perspective is valued. We strive to foster a culture of inclusivity and respect, recognizing and valuing human differences and similarities.



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