Customer Success Operations Manager

3 weeks ago


New York, New York, United States Inspiren Full time

About This Role

This is a unique opportunity to join Inspiren as a Customer Success Operations Manager and drive growth, retention, and success for our largest customers. As a member of our team, you will develop and implement account strategies to foster deep customer adoption and measurable ROI, engaging frequently with executive leaders.

The ideal candidate will have 10+ years of experience in customer success, account management, or enterprise sales, preferably in healthcare technology/SaaS. They will demonstrate a proven track record of managing large, multi-million dollar accounts and experience collaborating with executive leaders on strategy.

Key responsibilities include:

  • Develop and execute account strategies to drive growth and retention
  • Maintain trusted relationships with key executives and decision-makers
  • Regularly evaluate and adjust account strategies to meet goals
  • Lead quarterly business reviews and strategic roadmap planning
  • Analyze customer data to enhance Inspiren product utilization
  • Conduct in-person client meetings and site visits to strengthen partnerships

Salary and Benefits

We offer an estimated annual salary of $300k (OTE + benefits) and equity opportunities. You will also enjoy flexible PTO and remote work flexibility from anywhere in the US. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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