Enterprise Customer Success Leader for Global Non-Profit Fundraising

7 days ago


New York, New York, United States Fundraise Up Full time
About Us

Fundraise Up is redefining online fundraising to make it faster and more convenient for individuals worldwide to donate to non-profit foundations. Our innovative platform offers enhanced loading speeds, boosted conversion rates, diverse payment methods, and more. Each month, our platform processes tens of millions of dollars in donations from individuals globally. We are the go-to fundraising solution for leading non-profit organizations such as the UNICEF, Barack Obama's organization, the Alzheimer's Association, and many others.

The Role

We are seeking a seasoned SaaS leader with non-profit experience and a strong background in team management to join our exceptional Customer Success team. As the Head of Customer Success for Enterprise Accounts, you will play a pivotal role in building and leading a team of Customer Success Managers responsible for driving engagement and growth across our largest enterprise and strategic non-profit customers. Your key responsibilities will include developing workflows, playbooks, and KPIs for effective account management and customer growth, executing growth strategies in collaboration with Sales, Marketing, Implementation, and Product teams, and mentoring CSMs to ensure high customer satisfaction and effective issue escalation.

Key Qualifications
  • Proven work experience of 8+ years in B2B or B2B2C SaaS Customer Success, preferably with experience working with non-profits.
  • At least 4 years of experience leading Customer Success teams working with enterprise accounts in rapidly scaling SaaS companies.
  • Strong management skills with the ability to win the trust of the current team and build a stronger Customer Success Team.
  • Demonstrable ability to communicate, present, and influence C-level customer stakeholders.
About the Opportunity

This is an excellent opportunity for a seasoned Customer Success leader to join a rapidly growing company that is making a significant impact in the non-profit space. You will have the chance to lead a talented team, develop your skills, and contribute to the company's mission to revolutionize online fundraising. If you are passionate about customer success, leadership, and making a difference, this could be the ideal opportunity for you.

We offer a comprehensive compensation package including a competitive salary: $150,000 - $180,000 (OTE), $120,000 - $144,000 (base salary), a benefits package, meaningful equity, and a remote working arrangement.



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