Service Coordination Administrative Associate
2 weeks ago
Wolter, Inc., a prominent player in the material handling sector, is in search of a Service Administrative Assistant. This role is essential in delivering vital administrative support to the Service Department, which is committed to enhancing efficiency in moving, storing, and powering solutions. Become part of a close-knit team that prioritizes impactful contributions.
Key Responsibilities- Manage incoming general and service-related phone inquiries
- Address service requests from clients
- Generate work orders for service technicians
- Support various processes within the Service Department
- Maintain an organized filing system
- Oversee daily mail distribution
- Analyze weekly and monthly performance reports
- Order and oversee office supply inventory
- Finalize repair orders
- Acquire purchase order numbers from clients as required
- Assist with the technician uniform program and follow up on quotations
- Coordinate logistics for deliveries and pickups
- Assign tasks to technicians in the shop
- Monitor shop job progress and communicate with customers
- Authorize service invoices before billing
- Prepare service proposals for shop-related tasks
- Oversee external repair processes
- Provide backup for shipping and receiving functions
- Offer training and coverage for service office responsibilities
- Travel between branch locations as necessary
- Engage in additional projects as directed
Ideal candidates will possess strong organizational capabilities, exceptional telephone and customer service skills, solid computer proficiency, and a commitment to the company's vision and mission.
Wolter, Inc. provides a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Life insurance options
- Short-term and long-term disability insurance
- Critical illness and accident coverage
- Pet insurance
- Flexible medical savings account
- Paid time off and holiday benefits
Wolter, Inc. is an Affirmative Action/Equal Opportunity Employer, ensuring equal employment opportunities for all qualified candidates, regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or sexual orientation.
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