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Lockbox Servicing Associate II

2 months ago


Bolingbrook, Illinois, United States Jobs for Humanity Full time
Job Summary

We are seeking a highly skilled Lockbox Servicing Associate II to join our team at Jobs for Humanity. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Serve as the primary point of contact for internal and external clients, resolving outstanding issues and responding to client inquiries.
  • Provide support in research and resolution of problems and inquiries, ensuring timely and effective communication with clients.
  • Interface with clients to determine present and future needs, discussing progress toward solutions and coordinating with clients and relationship managers to ensure proper servicing.
  • Prepare monthly and quarterly sales and departmental reports, maintaining comprehensive knowledge of applicable products, services, and company policies and procedures.
  • Identify additional opportunities to provide more products, services, or other resources to customers, referring to managing directors or relationship managers as needed.
  • Participate in business reviews to learn about clients' strategic direction and gain a good understanding of the products and/or services offered by FIS.
  • Contribute to client loyalty by informing assigned clients of processes, encouraging timely responses to survey information, participating in follow-up discussions, and developing action plans to address negative comments.
Requirements
  • High school diploma or GED; Bachelor's degree in business or related field or equivalent combination of education, training, or work experience preferred.
  • Excellent communication, presentation, writing, organizational, analytical, and problem-solving skills.
  • Ability to understand and apply concepts, handle projects commensurate with job expectations, and negotiate complex processes and issues with others.
  • Team skills, including establishing and maintaining effective working relationships both internally and externally.
  • Flexibility, versatility, and dependability.
Job Level Description

This experienced support role requires high skill with extensive proficiency, working independently with administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted.

Benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $32.90, reflecting the minimum and maximum target for new hire salaries based on the posted role, level, and location.