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Administrative Support Specialist for Service Operations

2 months ago

Bolingbrook, Illinois, United States Wolter, Inc. Full time
Service Administrative Assistant

Wolter, Inc., a prominent player in the material handling sector, is on the lookout for a Service Administrative Assistant. This role is pivotal in delivering essential administrative support to the Service Department, a division committed to enhancing efficiency in moving, storing, and powering the world.

Key Responsibilities
  • Manage incoming service inquiries and general phone communications
  • Facilitate service requests from clients
  • Generate work orders for technicians
  • Support various processes within the Service Department
  • Organize and maintain the filing system
  • Oversee daily mail distribution
  • Analyze weekly and monthly performance reports
  • Procure and oversee office supplies
  • Finalize repair orders
  • Secure purchase order numbers from clients as required
  • Assist with the technician uniform program and follow up on estimates
  • Coordinate logistics for deliveries and pickups
  • Assign tasks to technicians in the workshop
  • Monitor job status and communicate with customers
  • Review service invoices before billing
  • Prepare proposals for shop-related tasks
  • Manage external repair processes
  • Provide backup for shipping and receiving operations
  • Offer training and coverage for service office responsibilities
  • Travel between various branch locations as needed
  • Engage in additional projects as assigned

Ideal candidates will possess strong organizational capabilities, outstanding customer service and telephone skills, proficient computer knowledge, and a commitment to the mission and vision of the company.

Wolter, Inc. provides a robust benefits package that includes:

  • Comprehensive medical, dental, and vision coverage
  • 401(k) retirement plan
  • Life insurance options
  • Short-term and long-term disability insurance
  • Critical illness and accident coverage
  • Pet insurance
  • Flexible medical savings account
  • Paid time off and holiday benefits

Wolter, Inc. is an Affirmative Action/Equal Opportunity Employer, ensuring equal employment opportunities for all qualified candidates, regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or sexual orientation.