Patient Services Coordinator

1 day ago


New York, New York, United States MJHS Full time
{"title": "Patient Services Representative", "description": "Job Summary

We are seeking a skilled Patient Services Representative to join our team at MJHS Hospice & Palliative Care. In this role, you will play a vital part in improving the patient and family experience while on hospice service.

Key Responsibilities
  • Provide supportive calls to patients and families at end of life, maintaining patient experience data and communicating patient and family needs and concerns to the teams and Quality Review Coordinator.
  • Manage coordination of calls as initiated by workflow and as initiated by primary members of the IDT, noting need to follow up with phone calls and visits.
  • Participate and contribute to the Interdisciplinary Team Process.
  • Display professionalism during all communication with patients, families, and co-workers.
  • Report all Patient Experience Program shift occurrences and complaints.
Requirements
  • High School Diploma or equivalent required.
  • Prior experience working within a healthcare environment, hospice preferred knowledge of hospice HIS requirements.
  • Excellent verbal and written communication skills.
  • Mandarin/Cantonese required.
  • Use of various computer programs including Microsoft Word, Excel, and Power Point.
About MJHS

MJHS companies are qualified employers under the Federal Government's Paid Student Loan Forgiveness Program (PSLF). Our groundbreaking hospice and palliative care programs offer a broad range of facility-based services, as well as in the community, to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care.

Benefits include: sign-on bonuses or student loan assistance for clinical staff, FREE online RN to BSN and MSN degree programs, tuition reimbursement for all full and part-time staff, dependent tuition reimbursement for clinical staff, generous paid time off, affordable medical, dental, and vision coverage for employee and family members, two retirement plans (403(b) and employer-paid pension), flexible spending, and more.

", "lang_code": "en"}

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