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Patient Services Coordinator
2 months ago
The Patient Services Coordinator plays a vital role in delivering high-quality patient care at Mount Sinai Health System. As a liaison between patients, physicians, and clinical staff, you will ensure seamless coordination of care and provide exceptional support to patients and families.
Key Responsibilities:- Collaborate with Primary Care Providers to facilitate patient care plans, participating in daily huddles and monthly case discussions.
- Work closely with clinical staff to resolve issues impacting patient care progression.
- Monitor and update dashboards with reminders and alerts to organize daily tasks, including visit status reminders, follow-up appointments, and authorization requests.
- Contact insurance carriers for pre-certification and consult with Department/Practice Managers to address patient needs or escalated issues.
- Provide front-end coverage as needed, recording telephone encounters for routing to appropriate Providers.
- Act as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal and external resources.
- Recommend process and service improvements to promote patient satisfaction and address issues.
Some college; Bachelor's degree preferred. 3 years of healthcare/customer service or relevant experience.
At Mount Sinai Health System, we are committed to delivering exceptional patient care and advancing health for all people, everywhere. We strive to create an inclusive, welcoming, and nurturing work environment where all feel valued, belong, and can advance professionally.
