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Patient Services Coordinator
2 months ago
Position Title: Customer Service Representative
Location: Upper East Side
Department: Call Center
Work Schedule: 35 hours per week
Employment Status: Non-Exempt
Compensation: $28.24 per hour
Position Overview
Under direct supervision, this role is tasked with the effective and precise handling of incoming communications and the arrangement of patient appointments, adhering to established protocols and procedures.
Key Responsibilities
- Collects, verifies, and updates patient demographic and insurance details within the billing management system.
- Ensures that patients provide necessary pre-visit documentation, pre-authorizations, or referrals for medical services when applicable.
- Manages calendars and schedules appointments and meetings, prioritizing requests and coordinating necessary arrangements.
- Handles incoming phone calls and inquiries, directing calls and messages to the appropriate personnel within the management system.
- Follows established scripts and protocols for addressing requests and inquiries, exercising independent judgment when necessary, and escalating complex situations as needed.
- Schedules and/or modifies patient appointments within the management system.
- Maintains a clean and organized workspace.
- Ensures that facilities and equipment are functioning properly, coordinating maintenance and repairs as required, and may perform minor repairs if qualified.
- High School Diploma or equivalent.
Approximately 2 years of experience in a customer service capacity.
Skills and Competencies
- Exceptional communication skills, both verbal and written.
- Strong organizational abilities; capable of working independently as well as collaboratively within a team.
This position involves standard office duties and may require prolonged periods of sitting.
Weill Cornell Medicine is dedicated to excellence in patient care, scientific research, and the education of future healthcare professionals. Our faculty and staff are committed to providing outstanding clinical care and engaging in innovative research that connects patients with the latest treatment options. Weill Cornell Medicine is an Equal Employment Opportunity Employer, providing equal opportunities to all qualified applicants without regard to protected status.
