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Patient Services Coordinator
2 months ago
We are seeking a highly skilled Patient Services Coordinator to join our team at Mount Sinai Health System. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of exceptional patient care.
Key Responsibilities- Collaborate with Primary Care Providers to facilitate patient care plans, participating in daily huddles and monthly case discussions.
- Coordinate appointments, information, and continuing care requirements to ensure seamless patient care.
- Monitor and update dashboards with reminders and alerts to organize daily tasks, including visit status reminders, follow-up appointments, and authorization for medical review.
- Communicate with insurance carriers for pre-certification and consult with Department/Practice Manager to address patient needs or escalated issues.
- Provide front-end coverage as needed, recording telephone encounters for routing to appropriate Providers.
- Work as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal/external resources.
- Recommend process/service improvements to promote patient satisfaction and address issues.
Mt Sinai Health System is a leading academic medical system in the New York metro area, committed to advancing health for all people, everywhere. We strive to create an inclusive, welcoming, and nurturing work environment where all feel valued, belong, and can advance professionally.
We are passionate about addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is to become an anti-racist healthcare and learning institution that intentionally addresses structural racism.
We are an equal opportunity employer, committed to diversity, equity, and inclusion. We comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.
