Customer Support Coordinator

7 days ago


South Bend, Indiana, United States Johnson Controls International Full time
About Johnson Controls International

We are a global leader in smart, healthy, and sustainable buildings, dedicated to reimagining the performance of buildings to serve people, places, and the planet.

Job Summary

We are seeking a highly skilled Customer Support Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our customers and internal stakeholders.

Key Responsibilities
  • Operations Management
    • Manage and coordinate daily operations to ensure seamless delivery of services.
    • Develop and implement process improvements to increase efficiency and productivity.
  • Customer Support
    • Provide timely and effective support to customers through various channels.
    • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Reporting and Analytics
    • Generate and analyze reports to track key performance indicators (KPIs) and identify areas for improvement.
    • Develop and maintain dashboards to provide real-time insights and visibility into operations.
  • Collaboration and Communication
    • Work closely with cross-functional teams to ensure alignment and effective communication.
    • Develop and maintain relationships with internal stakeholders to ensure seamless support.
Requirements
  • Education
    • Associate's degree preferred, high school diploma or equivalent required.
  • Experience
    • Minimum of two to five years of industry experience managing or supporting operations teams and/or scheduling.
  • Skills
    • Strong organizational and attention to detail skills.
    • Excellent interpersonal and communication skills.
    • Ability to prioritize work activities based on financial impact to desired business goals.
    • Proficient computer skills within Microsoft Office and Internet business applications.
What We Offer
  • Competitive Compensation
    • Competitive salary and benefits package.
  • Opportunities for Growth
    • Opportunities for professional growth and development.
  • Collaborative Environment
    • Collaborative and dynamic work environment.
Equal Employment Opportunity

Johnson Controls International is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.



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