Customer Support Coordinator
4 days ago
Johnson Controls is a global leader in the development and implementation of innovative solutions for smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.
Job SummaryWe are seeking a highly skilled Customer Support Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our customers and internal stakeholders. This role requires strong organizational and communication skills, as well as the ability to work independently and as part of a team.
Key Responsibilities- Operations Management: Manage and coordinate daily operations, ensuring seamless execution of tasks and projects.
- Customer Support: Provide timely and effective support to customers, addressing their queries and concerns in a professional and courteous manner.
- Logistics and Supply Chain: Coordinate with internal teams to ensure timely delivery of products and services, managing inventory and supply chain processes.
- Reporting and Analytics: Generate and analyze reports to track key performance indicators, identifying areas for improvement and implementing changes as needed.
- Team Collaboration: Work closely with cross-functional teams to achieve business objectives, sharing knowledge and best practices to drive success.
- Education: Associate's degree or equivalent required, plus a minimum of two to five years of industry experience in operations management or a related field.
- Skills: Strong organizational and communication skills, with the ability to work independently and as part of a team. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Experience: Minimum of two to five years of experience in operations management or a related field, with a proven track record of delivering results in a fast-paced environment.
Johnson Controls is an equal employment opportunity and affirmative action employer, committed to providing a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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