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Customer Support Specialist

2 months ago

South Bend, Indiana, United States Domino's Franchise Full time
Job Overview

Company Overview

RPM Pizza, a prominent franchise of Domino's with over 40 years of experience, operates more than 175 locations across five states. We are a family-owned business dedicated to fostering a supportive environment for our team members, helping them to thrive and achieve their personal and professional goals.

Role Responsibilities

As a Customer Service Representative (CSR), you will be the primary point of contact for our customers, playing a crucial role in enhancing their experience. Your positive demeanor and professionalism are essential in creating a welcoming atmosphere.

Key Responsibilities Include:

  • Creating a vibrant and enjoyable environment for customers while processing orders.
  • Upholding a strong brand image and representing our values.
  • Maintaining cleanliness and sanitation standards within the store.
  • Preparing high-quality products consistently.
  • Developing organizational and inventory management skills.
  • Delivering exceptional customer service.
  • Demonstrating effective time management and multitasking abilities in a fast-paced setting.
  • Utilizing advanced technology and equipment in the pizza industry.
  • Expressing individuality while collaborating in a diverse team.
  • Taking initiative in problem resolution.
  • Operating various equipment within the store.
Benefits

What We Offer:

  • Be part of a leading team recognized as the best in the pizza industry.
  • Comprehensive training programs designed to ensure your success.
  • Flexible working hours and attractive product discounts.
  • Opportunities for personal development through RPM Pizza College.
  • A pathway to potential ownership of a Domino's franchise.
  • Skill-building in teamwork and problem-solving for future career growth.
  • Engagement in community support through various initiatives.
  • Competitive hourly pay with variable hours.
  • Access to medical, dental, and vision insurance for eligible employees.
  • 401K retirement plan options available.
Qualifications

Requirements:

  • Must be at least 16 years old (work permit may be required in certain areas).
  • Strong communication skills and basic math proficiency.
  • Outgoing personality with a positive attitude and excellent verbal skills.
  • Ability to perform physical tasks including standing, walking, and lifting up to 25 pounds.

All information will be kept confidential in accordance with EEO guidelines.