Customer Intake Specialist

3 days ago

Boca Raton, Florida, United States Stride Full time
Customer Intake Sales Specialist

StrideMD is seeking a highly skilled and motivated Customer Intake Sales Specialist to join our team. As the first point of contact for potential patients, you will play a crucial role in guiding them through the enrollment process.

Key Responsibilities:
  • Initiate contact with potential patients using a sales-oriented approach, introducing them to StrideMD's remote patient monitoring program and assessing their eligibility.
  • Provide comprehensive explanations of our services, address inquiries, and use sales techniques to effectively highlight the benefits of our program.
  • Tailor personalized solutions to meet patient needs, guiding them through the enrollment process and ensuring they feel confident and supported.
  • Maintain detailed records of patient interactions, utilizing insights to refine sales strategies.
  • Collaborate closely with healthcare providers and team members to streamline the patient enrollment process and maximize sales opportunities.
  • Exceed targets for patient engagement and enrollment, contributing significantly to program growth and success.
  • Organize and schedule appointments, update and file medical records, and coordinate insurance reports.
  • Respond efficiently and accurately to callers, ensuring that they feel supported and valued.
  • Participate in training and other learning opportunities to expand your knowledge of the company and the position.
  • Adhere to all company policies and procedures.
Qualifications:
  • Strong communication and interpersonal skills, with a proven track record in sales or client-facing roles.
  • Experience in a sales call center environment is a plus.
  • Demonstrated ability to deliver exceptional customer service while excelling in salesmanship.
  • Empathy and a patient-centered approach to interactions, complemented by persuasive sales abilities.
  • Resilience and motivation to tackle challenges, maintaining a positive and determined attitude.
  • Excellent time management skills and the ability to multitask and prioritize work.
  • Proficiency in MS Office and CRM software is preferred.
Education:
  • Bachelor's degree in Business Administration, Marketing, or a relevant field is preferred. Relevant sales experience will also be considered.
Schedule:
  • Availability from 9:00 AM to 5:00 PM, 10:00 AM to 6:00 PM, or 12:00 PM to 8:00 PM, with flexible shifts available.
Compensation:
  • Total compensation between $45,000 - $70,000.
Benefits:
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Short Term Disability

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