Personal Injury Intake Coordinator

3 days ago

Boca Raton, Florida, United States Hollander Law Firm Full time
{"title": "Personal Injury Intake Specialist", "description": "Client Relations and Intake Specialist

We are seeking a highly skilled and compassionate Client Relations and Intake Specialist to join our team at Hollander Law Firm. As a key member of our team, you will be responsible for managing our client intake process, ensuring a seamless and personalized experience for our clients.

Responsibilities:

  • Greet clients and visitors warmly, maintaining a professional and welcoming atmosphere
  • Answer incoming calls and provide accurate information or direct inquiries as needed
  • Manage front desk operations, including scheduling appointments and coordinating meetings
  • Conduct client intake interviews, ensuring thorough documentation of client information
  • Assist in managing incoming and outgoing correspondence, including mail and emails
  • Collaborate with the team to support client matters and provide administrative assistance
  • Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
  • Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
  • Set appointments for potential clients that meet our criteria to keep our lawyers' schedules organized and grow our caseload
  • Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
  • Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency

Requirements:

  • Personal Injury/Medical Malpractice intake experience preferred
  • Experience with Lead Docket and/or Filevine is a plus. Will train
  • Bi-lingual English/Spanish verbal and written communication skills a plus
  • Associate or bachelor's degree preferred. Experience in lieu will be considered
  • Strong interpersonal and organizational skills with attention to detail, are a must
  • Tech savvy and proficiency in Microsoft Office Suite and able to learn new software quickly
  • Previous experience with CRM and case management software desired
  • Customer service or sales experience a plus
  • Possesses outstanding communication skills and sense of empathy
  • Previous legal experience highly valued
  • High school diploma or equivalent needed, while a Bachelor's degree is desired

About Hollander Law Firm:

Hollander Law Firm is a close-knit, compassionate team of dedicated legal professionals. We are committed to providing exceptional service to our clients and are seeking a highly skilled and compassionate Client Relations and Intake Specialist to join our team.

", "lang_code": "en"}

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