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Customer Enrollment Sales Specialist

2 months ago

Boca Raton, Florida, United States Stride Full time
Position Overview

StrideMD is seeking a highly motivated and results-driven Customer Intake Sales Specialist to play a crucial role in guiding potential patients through the enrollment process for our remote patient monitoring program. As the first point of contact, you will utilize your exceptional communication skills and sales acumen to ensure a positive patient experience.

Key Responsibilities
  • Initiate contact with potential patients using a sales-oriented approach, introducing them to StrideMD's remote patient monitoring program and assessing their eligibility.
  • Provide comprehensive explanations of our services, address inquiries, and use sales techniques to effectively highlight the benefits of our program.
  • Tailor personalized solutions to meet patient needs, guiding them through the enrollment process and ensuring they feel confident and supported.
  • Maintain detailed records of patient interactions, utilizing insights to refine sales strategies.
  • Collaborate closely with healthcare providers and team members to streamline the patient enrollment process and maximize sales opportunities.
  • Exceed targets for patient engagement and enrollment, contributing significantly to program growth and success.
  • Organize and schedule appointments, update and file medical records, and coordinate insurance reports.
  • Respond efficiently and accurately to callers, ensuring that they feel supported and valued.
  • Participate in training and other learning opportunities to expand your knowledge of the company and the position.
  • Adhere to all company policies and procedures.
Qualifications
  • Strong communication and interpersonal skills, with a proven track record in sales or client-facing roles.
  • Experience in a sales call center environment is a plus.
  • Demonstrated ability to deliver exceptional customer service while excelling in salesmanship.
  • Empathy and a patient-centered approach to interactions, complemented by persuasive sales abilities.
  • Resilience and motivation to tackle challenges, maintaining a positive and determined attitude.
  • Excellent time management skills and the ability to multitask and prioritize work.
  • Proficiency in MS Office and CRM software is preferred.
Education
  • Bachelor's degree in Business Administration, Marketing, or a relevant field is preferred. Relevant sales experience will also be considered.
Availability
  • Availability from 9:00 AM to 5:00 PM, 10:00 AM to 6:00 PM, or 12:00 PM to 8:00 PM, with flexible shifts available.
Compensation
  • Total compensation between $45,000 - $70,000.
Benefits
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Long Term Disability
  • Short Term Disability