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Client Support Specialist
2 months ago
Position Summary:
We are seeking a dedicated professional who will make a positive first impression and build strong relationships with our members while assisting them with their inquiries via telephone in a dynamic environment.
The primary responsibilities of this role include responding to calls in a polite and professional manner, addressing member account inquiries, and performing account maintenance. You will identify member needs and recommend services that may enhance their experience.
Ideal candidates will have a background in customer service, a passion for helping others, strong verbal and written communication abilities, and excellent problem-solving skills. Experience in the financial sector is advantageous.
Key Responsibilities:
- Handle inbound calls courteously and effectively regarding various banking services, including mobile banking, deposits, withdrawals, transfers, balances, and more.
- Engage in a high volume of calls daily.
- Review daily performance metrics to stay informed about your progress and conduct call evaluations.
- Navigate multiple screens and utilize up to four software applications simultaneously.
- Aim to conduct 30 direct member interactions each month and accurately document these in the system.
Required Skills:
- Customer service expertise
- Experience in call center environments
- Proficiency in handling inbound calls
- Attention to detail
- Technical proficiency
Additional Qualifications:
Candidates must possess prior customer service experience and demonstrate proficiency in computer skills (minimum typing speed of 40 WPM).
Experience Level:
Expert Level
#CentralPriority
About TEKsystems:
We are partners in transformation, assisting clients in activating innovative ideas and solutions to seize new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside progressive leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.
TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
