Client Relations Coordinator
1 week ago
Client Support Specialist (Full Time - 40 Hours)
Position Overview
Catalpa Health is seeking a dedicated Client Support Specialist to enhance our client service experience. This full-time role is essential in ensuring that clients receive exceptional support and assistance.
Key Responsibilities
Under the guidance of the Client Support Supervisor, the Client Support Specialist will:
- Serve as the primary point of contact for clients, providing a warm and welcoming atmosphere.
- Utilize professional communication skills to engage with clients, family members, and visitors, ensuring a positive experience.
- Actively listen to client needs and concerns, demonstrating empathy and understanding.
- Manage client inquiries and issues effectively, directing them to the appropriate personnel when necessary.
- Handle administrative tasks such as processing consult referrals and verifying insurance information.
- Maintain confidentiality and uphold the integrity of client information at all times.
Client Registration and Scheduling
The Client Support Specialist will also:
- Assist clients with check-in procedures, including verifying insurance and demographic information.
- Coordinate appointment scheduling and rescheduling, ensuring efficient use of provider time.
- Maintain an organized and professional workspace, ensuring that waiting areas are clean and equipped with current resources.
Call Center Operations
In this role, you will:
- Answer incoming calls, assess client needs, and document messages accurately.
- Prioritize calls to ensure timely and effective service delivery.
- Provide clients with necessary information regarding pre-service requirements.
Qualifications
The ideal candidate will possess:
- A high school diploma.
- Experience in a clinical or customer service environment is preferred.
- Strong communication skills and the ability to work under pressure.
- Proficiency in computer applications and typing skills.
Catalpa Health is committed to fostering an inclusive workplace. We welcome applications from all qualified individuals.
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