Client Relations Coordinator

1 week ago


Appleton, Wisconsin, United States Catalpa Health Full time

Client Support Specialist (Full Time - 40 Hours)

Position Overview

Catalpa Health is seeking a dedicated Client Support Specialist to enhance our client service experience. This full-time role is essential in ensuring that clients receive exceptional support and assistance.

Key Responsibilities

Under the guidance of the Client Support Supervisor, the Client Support Specialist will:

  • Serve as the primary point of contact for clients, providing a warm and welcoming atmosphere.
  • Utilize professional communication skills to engage with clients, family members, and visitors, ensuring a positive experience.
  • Actively listen to client needs and concerns, demonstrating empathy and understanding.
  • Manage client inquiries and issues effectively, directing them to the appropriate personnel when necessary.
  • Handle administrative tasks such as processing consult referrals and verifying insurance information.
  • Maintain confidentiality and uphold the integrity of client information at all times.

Client Registration and Scheduling

The Client Support Specialist will also:

  • Assist clients with check-in procedures, including verifying insurance and demographic information.
  • Coordinate appointment scheduling and rescheduling, ensuring efficient use of provider time.
  • Maintain an organized and professional workspace, ensuring that waiting areas are clean and equipped with current resources.

Call Center Operations

In this role, you will:

  • Answer incoming calls, assess client needs, and document messages accurately.
  • Prioritize calls to ensure timely and effective service delivery.
  • Provide clients with necessary information regarding pre-service requirements.

Qualifications

The ideal candidate will possess:

  • A high school diploma.
  • Experience in a clinical or customer service environment is preferred.
  • Strong communication skills and the ability to work under pressure.
  • Proficiency in computer applications and typing skills.

Catalpa Health is committed to fostering an inclusive workplace. We welcome applications from all qualified individuals.



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